IT Support Specialist

Responsible for general day to date support, to include, but not limited to as much of the following as possible:

• Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems
• Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices
• Perform basic system updates, installations, and configurations
• Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems
• Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly
• Troubleshoot and resolve AV issues during events or regular operations
• Maintain accurate records of IT and AV equipment inventory
• Document and track support tickets, solutions, and system changes
• Report recurring technical issues and suggest potential improvements
• Work closely with senior IT staff to learn and grow technical skills
• Provide basic IT and AV training to end-users as needed

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn., * Bachelor’s Degree or at least 2 years’ experience required., + Basic knowledge of IT hardware, software, and networking.

• Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Preferred Skills:
• Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
• Understanding of video editing or basic multimedia production.
• Basic knowledge of cabling and signal flow for IT and AV systems.

• Extensive Use of Computers
• Extensive time sitting/standing
• Able to lift up to 5 lbs

Maximum Salary: USD $55,000.00/Yr. Minimum Salary: USD $44,000.00/Yr.