Gaming Systems Application Owner

We are seeking a skilled Gaming Systems Application Owner to manage the operational stability, performance, and continuous improvement of gaming-related applications. This role is the primary point of accountability for shipboard and shoreside systems, ensuring applications meet business needs, operate reliably, and comply with technology and security standards., * Serve as the operational owner and technical SME for gaming systems across shipboard and shoreside environments.

• Monitor system performance, manage incidents, and coordinate resolution of issues.
• Act as the main contact for business teams, IT, vendors, and support partners.
• Support application enhancements, configuration changes, and release deployments.
• Maintain documentation, operational procedures, and knowledge artifacts.
• Collaborate with compliance, security, and audit teams to ensure regulatory adherence.
• Provide guidance and troubleshooting to shipboard teams.
• Identify opportunities for process improvement, automation, and system optimization.
• Participate in post-incident analysis and vendor management activities.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
• 3 8 years in application support, application ownership, IT operations, or business systems support.
• Experience defining strategy, owning a roadmap, and driving execution.
• Experience with end-to-end product delivery and supporting enterprise applications in production environments.
• Exposure to casino management systems, gaming systems, or regulated technology environments is a plus.
• Experience supporting 24/7 operational environments (hospitality, travel, retail, gaming) preferred., * Strong understanding of application lifecycle management, production support, and enterprise technology concepts.
• Familiarity with incident, problem, and change management practices (ITIL concepts a plus).
• Awareness of security, compliance, and regulatory considerations in operational systems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate operational business needs into technical requirements.
• Excellent written and verbal communication skills with technical and non-technical audiences.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working independently and collaboratively with vendors and cross-functional teams.
• Proficient with business and collaboration tools (ticketing systems, Microsoft Office/365, ZenDesk, ServiceNow, Wrike).
• Strong proficiency in data analysis using SQL and Excel.

Compensation & Benefits:

• $55.00/hour, paid weekly on Fridays.
• Eligible for benefits including: Dental, Vision, Short- & Long-Term Disability, Voluntary Life & AD&D, Accident, Critical Illness, Hospital Indemnity, Health Advocate EAP, Health Equity Commuter Benefits, ZayZoon, and 401(k).