Technical Services Specialist

• Travel to customer sites to perform equipment installations, de-installations, and in-person break/fix repairs
• Read and interpret technical schematics, wiring diagrams, and manufacturer manuals to diagnose and resolve equipment issues
• Work hands-on with tools and electrical components; ability to lift 80+ lbs required
• Adapt to customers’ production and maintenance schedules, including occasional evenings, weekends, and holidays

Remote Technical Support

• Provide phone and video-based technical support as a primary point of contact for customers
• Ask targeted diagnostic questions to quickly identify root causes and guide customers through step-by-step resolution
• Diagnose hardware and software issues remotely, instructing customers through corrective actions until problems are resolved

Collaborative Problem Solving

• Work closely with our internal technical team to tackle complex or unfamiliar issues creatively
• Engage manufacturer technical support teams when needed, serving as the bridge between customer needs and manufacturer expertise
• Research unknown issues independently and synthesize solutions clearly for customers and colleagues
• Advise management and manufacturers on recurring customer satisfaction issues and product performance trends

Documentation & Knowledge Sharing

• Document all service activity, diagnostics, resolutions, and customer interactions accurately in our internal systems
• Maintain detailed records that enable the team to track trends, revisit prior cases, and improve service quality
• Share knowledge gained from field experience and manufacturer resources with internal staff and customers
• Train customers on new equipment, workflows, applications, and integrated systems
• Train Global Imaging sales and technical staff as the team’s knowledge base grows
• Participate in trade shows as a technical representative

Required:

• 3+ years of technical support and/or field service experience, dealing with customer and product issues - OR - 3+ years of wide/grand format printer operation
• Strong diagnostic skills: ability to ask the right questions, read schematics and manuals, and isolate root causes efficiently
• Excellent phone, email, and in-person communication skills - you can walk a panicked customer through a fix calmly and clearly
• Demonstrated skills with tools and electrical components
• Willingness and ability to travel 70%+ of the time, including occasional short-notice travel
• Ability to work flexible hours around customer schedules
• Strong documentation habits - you close the loop in the system every time
• Self-starter who can manage multiple open issues simultaneously without losing detail
• Team player who actively shares knowledge and takes direction from senior team members

Preferred:

• Color management skills
• Working knowledge of Adobe Illustrator, Photoshop, and/or InDesign

Who You Are

• You genuinely enjoy solving problems - especially the ones no one has seen before
• You are as comfortable under a printer at a trade show as you are on the phone with a frustrated customer
• You keep meticulous notes because you know it matters later
• You thrive in a fast, energetic environment and can hold multiple threads at once
• You communicate with clarity and professionalism at every level - from technician to executive

$60,000 - $70,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * Competitive salary commensurate with experience; expected hiring range for this position is $60,000-$70,000 annually. We welcome candidates with more extensive experience. In those cases, compensation above the posted range may be considered based on qualifications, internal equity, and business needs
• Comprehensive benefits including medical, dental, vision and life insurance
• Paid time off (vacation/personal/sick, and holidays)
• Generous 401(k) matching contributions

Global Imaging is an Affirmative Action / Equal Opportunity Employer. BIPOC and minorities are encouraged to apply.

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Pay: $60,000.00 - $70,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Global Imaging has been a leader in grand format printing products and services since 1995. We sell wide-format printing equipment, substrates, inks, and ancillary products - and we stand behind everything we sell with expert installation, training, and ongoing technical support., Global Imaging is a dynamic, growing company headquartered in Louisville, Colorado. Since 1995, we have built a reputation as an internationally recognized leader in grand format printing products and services. We pride ourselves on the relationships we maintain with our customers and vendors - and on hiring exceptional people who share our commitment to quality and integrity.