Terminal Management System) Support Engineer

• Preferred technical experience includes Windows administration, Linux administration, Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMIs), Operator Interface Panels (OIPs), client/server architectures, Penguin (Stratus) ztC Edge and ft Server technologies.

• Hands on experience troubleshooting, configuring, and supporting PLC and HMI systems, including current and legacy hardware and PLC programming platforms such as Rockwell Studio 5000, Emerson PAC Machine Edition, B&R Automation Studio. HMI Application Experience: FactoryTalk View SE, Inductive Automation Ignition, 7-10 years of experience supporting Terminal Automation Systems (Top tech TMS) and/or Operational Technology (OT) environments within refined fuels or related industrial domains., * TMS (Terminal Management System) - TMS6 / TMS7 support and troubleshooting

• Linux / Red Hat - command-line operations, log analysis, service and process management

• MySQL - basic queries, transaction and data validation

• OT integrations & transaction flow knowledge - Toptech, Tabs/TDS, Digi, Railman

• Ability to troubleshoot application, system, and integration issues in an OT environment

Secondary ITSM / Operational Skills

• Incident Management - issue triage, troubleshooting, and resolution

• P1 / P2 Incident Handling - experience in participating critical incidents and participating in bridge calls

• Root Cause Analysis (RCA) - identify root causes and implement corrective / preventive actions

• Vendor Escalations - coordination with third-party vendors for issue resolution and tracking

• Experience working within ITSM processes (incident, escalation, communication, closure)