New Ship Application Support Engineer I

The New Ship Application Support Engineer I is responsible for supporting the IT Product Manager in the new ship build of Mercy Ships’ core applications. This position is a remote and full time, two-year limited term position and requires domestic and international travel Annual compensation range is $60,000-$75,000 **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

How You’ll Contribute: Core

• Perform all tasks assigned in the installation, configuration, and set up of applications for the New Ship.
• Assist in training users at roll out / end of Equipping for the new ship.
• Work independently with members of the user community to define and document requirements for the installation, implementation, and day-to-day operations of the applications.
• Write and maintain documentation including configurations, specifications, and designs for new and existing applications.
• Ensure product direction is aligned with Mercy Ships’ desired enterprise architecture.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Collaborate with project management functions in the execution of the new ship build.
• Provide status reports as requested.

Leadership

• Use servant leadership and strong interpersonal skills to support an effective, creative, and collegial team.
• Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
• Protect information assets controlled within the IT systems, applications or infrastructure, as defined in Mercy Ships policies and procedures

Performance

• Regularly search for and identify opportunities for improvement in our current configuration and architecture.
• Other duties may be assigned that are not included in the information provided in this job description.

• Supportive of Mercy Ships’ mission, vision, core values, and cultural philosophy.
• Contribute to community life, requiring stable and healthy interpersonal skills.
• Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility.
• Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
• Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
• Analytical, evaluative, and problem-solving abilities in preparing for the future., * Bachelor’s Degree in Information Systems, Computer Science, or a related field, or the equivalent combination of education and experience.
• A minimum of one year of relevant work experience, including experience in product or software administration.
• Experience in the specific product or another relevant technology platform is preferred.
• Must be able to travel internationally with current passport
• All visitors to a vessel in field service are required to be up to date and compliant with current approved medical requirements. Or equivalent combination of experience and education.

4.34.3 out of 5 stars Remote $60,000 - $75,000 a year - Full-time

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!