Tech Support Specialist

SSCS is seeking a motivated, self-starting technical support technician to assist our robust customer base of petroleum retail customers.The technical support technician is an excellent opportunity to get established in a rapidly growing industry that is evolving in new and interesting ways. This position requires travel on a regular basis., · Provide phone-based technical support to users of SSCS Technology, including assistance on both hardware and software issues.

· Assist and train the customer, as part of the phone support process, using desktop sharing software such as Team Viewer,including:

o Administering end-user problems, identifying the source of the problem, and determining possible solutions.

o Troubleshooting network systems and applications to identify and correct malfunctions or other operational problems.

o Administer end-user workstation and support enduser activity using TCP/IP on primary Windows-based LAN.

· Perform onsite installations and testing of SSCS Technology for new and upgrading customer store sites.

· Perform any special support-related projects as directed by the technical support manager.

· High school diploma, vocational training, an associate’s degree, or a certificate in a computer-related field.

· Help Desk experience.

· Exemplary customer service skills, including the ability to improvise under pressure while maintaining a customer-friendly,professional persona.

· Aptitude for problem solving on the behalf of others.

· Ability to travel to SSCS customer work sites throughout the U.S. as needed.

Preferred, but not required:

· Familiarity with bookkeeping and accounting practices.

· Onsite experience with convenience store operations, including inventory management and control., * Troubleshooting: 1 year (Preferred)

• Windows 11: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Paid holidays, We recognize employees as our most valuable assets. We offer competitive salaries, benefits packages and great career growth. You may qualify for:

· Paid vacation, sick leave, and holidays

· Medical benefits, * Health insurance

• Paid time off