MSSP Help Desk Analyst

We are seeking a highly motivated and detail-oriented IT professional to join our team at Hoplite Industries. As a MSSP IT Support Specialist, you will play a critical role in providing top-notch technical support to our clients, ensuring the security and integrity of their IT systems. This is an exciting opportunity for individuals with a passion for cybersecurity and a desire to learn and grow in the industry.

• Troubleshooting & Support: Investigate and resolve technical and user issues related to network, system, and application problems.
• Communication: Provide clear and concise communication to clients through written tickets and phone calls, ensuring timely and effective resolution of issues.
• Collaboration: Work closely with our team of engineers to assist with seamless delivery of services and support.
• Documentation: Record technical steps, findings, and decisions in our ticketing system and detail new processes and procedures in internal documentation to assist with future issues.

• While not required, experience in the following areas would make your training easier:
• Computer Science
• Computer Engineering
• Networking
• SIEM and SOAR platforms
• Windows Active Directory
• M365 Entra ID, Azure, and Defender
• Customer Service/Support

Requirements

• Must be a US citizen
• Must be able to pass a background check
• Must live in or close to Bozeman, MT
• Available to work 11pm to 7am shift when needed
• Possess a strong desire to learn
• Ability to communicate clearly in high stress situations
• Ability to professionally interact with customers through written tickets and phone calls

Pulled from the full job description

• Professional development assistance
• Health insurance