IT Support Specialist

A Full Time IT Help Desk candidate .* We need someone with very flexible working hours; at the beginning for training the *working hours will vary, this can be from 7:00am - 4:00pm or as late as 11:00pm - 8:00pm.

This position requires servicing end users issues by troubleshooting over the phone, in person, as well as in a depot setting. Making repairs and changes to hardware and software to keep downtime to a minimum. Building desktop, laptop and tablet PC’s with required programs, Wi-Fi access and VPN configuration. Updating internal ticketing software in real time and closing in a timely fashion. Troubleshooting smartphone connectivity problems and configuring MFP’s , label printers and bar code scanners. Opportunities to work with engineers on project level work and work in a team environment with focus on getting the job done quickly, correctly and professionally. This position requires the individual to be part of a rotating on call schedule for any after hours customer support issues.

Experience with troubleshooting Windows errors in 10 and 11

Active Directory administration experience in a Windows Server environment

Familiar with LAN’s and have a basic understanding of networking including WIFI technology

Microsoft Outlook knowledge in setting up profiles, domains and diagnosing email problems

Barcode scanner configuration and troubleshooting

Logistics experience with Asset Tracking and inventory control

iPhone and Android Smartphone configuration and troubleshooting

o365 Administration

Printer management including introducing new network printers to the environment , troubleshooting and resolving issues

Provide competent, friendly customer support for website and other customer related issues, including troubleshooting EDI or similar interfaces

Excellent communication skills

Flexible working hours

Professional disposition with tenacity in getting the job done

Must be willing to attack issues head on and have the diligence to see them through to resolution

Experience with a warehouse environment and technology helpful but not necessary

Familiarity with Linux/Unix a plus’

$25.19 - $30.34 an hour - Full-time, Pulled from the full job description

• Health insurance
• Flexible schedule