Senior IT Support Technician

We’re seeking a Senior IT Support Technician with 6+ years of IT support experience to support our clients’ IT needs both remotely and on-site.

You’ll provide technical support for desktop, laptop, and mobile users, along with the applications and infrastructure that make up our clients’ environments. You’ll work across systems and networks to keep client computing environments running efficiently, and you’ll recommend and implement corrective solutions. Strong customer service and clear written and verbal communication are essential.

What You’ll Do

• Provide remote and in-person technical support to end users
• Set up and troubleshoot connectivity, firewalls, and networks
• Diagnose and resolve issues quickly, walking users through problems and following up to confirm resolution
• Support and maintain servers, networks, backups, and business applications
• Travel to client sites as needed

• 6+ years of IT support experience, including prior IT consulting and help desk work
• Expert-level understanding of servers, networks, backups, connectivity, and business applications
• Active Directory operation and troubleshooting (creating users, resetting passwords, adding/removing PCs from the domain)
• Microsoft Windows desktop and server operating systems
• Routing, switching, and network security (firewalls, content filters); DHCP, DNS, TCP/IP
• Networking hardware, cabling, testing, upgrading, and troubleshooting
• Network printers and computer hardware
• Microsoft Office applications
• Virtualization experience (VMware, Hyper-V) is a plus
• Reliable transportation to client sites; valid driver’s license
• Must be authorized to work in the U.S.

Who You Are

• Self-motivated, reliable, punctual, and able to work independently with little direction
• Well-organized with strong analytical and problem-solving skills
• A great communicator who stays calm and professional in difficult support situations
• Comfortable in a fast-paced environment with tight deadlines
• Proficient in written and spoken English
• A team player who takes initiative and follows through, * Do you have a very reliable car to allow you to visit client sites for support?
• Do you have any problem working occasional nights or weekends to support emergencies or IT projects?
• Are you in the Bergen, Hudson, Essex or Passaic County (NJ) Area?
• Do you have IT consulting/MSP experience, if so how many years?

Education:

• High school or equivalent (Preferred)

Experience:

• Technical support: 5 years (Required)
• Active Directory: 4 years (Required)
• Server management: 4 years (Required)
• Computer networking: 4 years (Required)
• Firewall: 3 years (Required)
• Computer skills: 10 years (Required)

Pulled from the full job description

• Referral program
• Paid time off

Technology Engineers and Architects (TEA) has provided IT, computer, and related consulting services from our New Jersey home base for over 20 years. We deliver practical, cost-effective technology solutions - from traditional IT support to Disaster Recovery, Business Continuity, Cybersecurity, and cloud services - with a mission to give our NJ-based clients the best possible service.