Lead Computer Technician

• Technical Repairs & Data Recovery
• Diagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.
• Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.
• Soldering experience is a plus for motherboard repairs and component-level fixes.
• Customer Interaction & Communication
• Answer phone calls and provide professional customer service, explaining repair options and processes.
• Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.
• Maintain excellent written communication skills for documenting repair details and customer interactions.
• Social Media & Content Participation
• Engage in company social media activities, contributing technical insights and repair-related content.
• Help create educational or promotional content regarding repairs and data recovery processes.
• Leadership & Teamwork
• Serve as the primary point of contact for technical escalations within the team.
• Assist in training junior technicians and maintaining quality control standards., * Describe a previous computer repair you worked on. What was the issue, how did you resolve it, and what did you learn from the experience?

• Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.
• Expertise in data recovery from failed hard drives, SSDs, and other storage media.
• Ability to solder and perform board-level repairs is a strong advantage.
• Excellent written and verbal communication skills - clear documentation and professional customer interaction are required.
• Familiarity with social media and willingness to participate in online content creation.
• Strong troubleshooting skills and ability to work independently.
• Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently., * Prior experience in a lead technician or supervisory role.
• Industry certifications (CompTIA A+, Apple Certified Mac Technician, etc.) are a plus.
• Experience using advanced diagnostic and repair tools.

Job Type: Full-time, * Computer repair: 2 years (Required)

Pulled from the full job description

• Paid time off
• Paid holidays, Pay: $22.00 - $25.00 per hour

Benefits:

• Paid time off

Compensation Package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Yearly bonus