Content Designer

• Respond to requests for content changes
• Create, improve, and publish user-centred content. Dependant on your level this may be with direction from more senior content designers
• Use analytics data, user feedback and user research to identify user needs
• Assist your team in designing content plans
• Collaborate with stakeholders on content updates and manage policy and legal checks
• Work in an agile team to support delivery and improve publishing processes
• Contribute to the content design communities

Skills we can’t do without:

• Create, iterate and manage user-centred content
• Make complex processes and language easy to understand
• Can identify users who they are and what their needs are
• Can formulate hypotheses, gain insights from data and user research and use those to make informed decisions to create and improve content
• You have experience of writing, editing and publishing user-centred content for digital audiences
• Communicate and work with stakeholders to understand their issues and user needs, to improve user journeys and content quality
• Have excellent attention to detail
• Coordinate multiple projects and adapt to changing priorities
• Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery
• You know about agile methodology and can apply an agile mindset to your work
• You are able visualise your work in context to show stakeholders any changes or proposals you’ve made using the most appropriate methods for different audiences and purposes
• take an overall perspective on issues, events, activities and discuss their wider implications and long-term impact

Skills we’d like:

• SC Cleared or ability to obtain SC Clearance
• At least 3 years’ experience in a Content Designer role
• Experience of working within the Government Digital Service (GDS) environment and standards
• Experience of writing content using HTML
• Work with content publishing systems
• Good Understanding of accessibility standards