Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards., * Assist with the installation, configuration, and support of desktops, laptops, and thin clients.

• Prepare and deploy computer equipment with standard software and configurations.
• Set up and provide basic troubleshooting for mobile devices.
• Diagnose and resolve routine hardware and software issues using manuals or under supervision.
• Create and update user documentation for hardware and software systems.
• Assist with managing user accounts and basic access permissions as directed.
• Provide support for break/fix issues, software installations, and hardware repairs under guidance.
• Escalate complex issues to Service Desk Support II or other IT teams as needed.
• Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.

Other Functions:

• Perform other tasks and responsibilities as assigned.

• Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
• Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
• Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
• Good verbal and written communication skills.
• Ability to follow instructions and work effectively in a team environment.

What You’ll Bring

• High school diploma or equivalent; Associate degree in Information Technology preferred.
• 1-2 years of experience in IT support or a related field.
• Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
• Valid driver’s license, adequate insurance, and a clean driving record.

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