Helpdesk Administrator

FM Search & Select are delighted to be partnering with a well-established facilities management business to recruit an experienced Helpdesk Administrator to join their specialist FM contracts team based in Glasgow.

This is an excellent opportunity to join a financially secure with a loyal workforce, strong client relationships and an excellent reputation within the FM industry. With low staff turnover and a supportive working environment, this role offers genuine long-term stability and career progression.

The Role

Working as part of a busy Helpdesk team, you’ll be responsible for coordinating planned and reactive maintenance works across a portfolio of specialist FM contracts. You’ll play a key role in ensuring engineers are scheduled efficiently, client requests are managed professionally, and service levels are consistently achieved.

This is a fully office-based position, working Monday to Friday.

Responsibilities

• Logging reactive maintenance requests and creating work orders.

• Scheduling engineers and subcontractors across multiple contracts.

• Monitoring job progress and ensuring works are completed within agreed timescales.

• Liaising with clients, engineers and suppliers to provide regular updates.

• Raising purchase orders and processing completed job documentation.

• Updating CAFM systems with accurate information.

• Supporting the wider operations team with general administrative duties.

• Ensuring KPI and SLA targets are met across all contracts.

We’re looking for someone who has previous experience working within a Facilities Management helpdesk environment and understands the fast-paced nature of coordinating maintenance works.

You’ll ideally have:

• Previous FM Helpdesk or FM Administration experience.

• Experience using CAFM systems.

• Excellent organisational and communication skills.

• The ability to manage multiple priorities in a busy environment.

• Strong IT skills, including Microsoft Office.

• A proactive approach and excellent attention to detail.

• Salary up to £30,000