IT Technical Support Specialist

Ortho NorthEast is looking for the right person to join our team as a full time Technology Support Specialist. The successful candidate will work with end users to resolve technical issues over the phone or provide hands on support at one of our clinical offices.

Principal Responsibilities

• Handling first level support requests via phone call, email, in person, and support ticket submission. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
• Basic remote access solution support: VPN, Terminal Services, and Citrix.
• Escalate service requests to internal and external resources
• Communicate with end users on status of outstanding issues.

• Information Technology related work history or degree
• Passion for technology, problem solving, and helping people.
• Self-motivated worker who can work independently and in a team environment
• Ability to communicate clearly and concisely over the phone and via email
• Reliable transportation between offices

Desired Skills

• Experience working with end users, communicating technical details in an understandable way to various technical backgrounds
• Experience with ManagedEngine Service Desk software a plus
• Experience with AthenaPractice software a plus
• Experience with managing Active Directory a plus

Job Type: Full-time On Premise

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Profit Sharing
• Paid time off
• Short Term Disability
• Long Term Disability
• Employee assistance program
• Life insurance
• Wellness reimbursement

Schedule:

• Monday to Friday

Job Type: Full-time, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you ever worked at ONE before?
• Were you referred by a current ONE staff member? If so, who?