Systems Analyst II - CRM Administrator

Transform the future of student recruitment through technology! The Office of Admissions at Iowa State University is seeking a Systems Analyst II - CRM Administrator to lead the administration and optimization of Salesforce Sales Cloud, the university’s customer relationship management platform, and Salesforce Marketing Cloud. In this role, you’ll develop innovative communication strategies, automate business processes, create impactful reports and dashboards, and enhance the tools that help prospective students engage with Iowa State from their first interaction through enrollment.

High school diploma or equivalent and 3 years of related experience, Working collaboratively with Admissions staff and campus partners, you’ll manage CRM enhancements, support system integrations, ensure data integrity, and lead technical projects from planning through implementation. This is an exciting opportunity for a technically minded, detail-oriented professional who enjoys solving complex problems, driving continuous improvement, and using technology to create exceptional experiences for future Cyclones., * Experience administering Salesforce CRM and digital marketing platform.

• Experience working in higher education admissions.
• Experience building automated workflows or communication campaigns.
• Experience leading system improvements or technology projects., Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Pulled from the full job description

• Childcare
• Health insurance
• Retirement plan
• Dental insurance
• Flexible spending account
• Life insurance

• Employee assistance program, Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

The Office of Admissions at Iowa State University is dedicated to supporting prospective and current students through a wide range of services, outreach initiatives, and innovative programs. By joining our team, you will play a key role in shaping the future of the university by fostering an engaging and inclusive admissions process. You’ll become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you’re looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you!