IT Systems Specialist

Due to a vacancy in the ICT team, we have a brilliant opportunity for an ICT Systems Specialist (Housing) to join us.

Wythenshawe Community Housing Group (WCHG) is on a transformational journey to become a smarter business, with significant investment in technology to ensure our customers and colleagues have systems that meet their needs.

This role will be key to ensuring both new and existing business systems are utilised to their fullest potential. You will have been the “go-to” person for application support and technical queries. Extensive experience working with a range of housing-specific systems, such as those below, is required:

Orchard/HMS/Aareon/Civica, including system migrations and integrations

Salesforce

Asset management software, such as Promaster, Pimms or Keystone

Repairs, contractor or mobile working software, such as Accuserv or 1st Touch

Due to the nature of the role, you will need to be on site at least twice a week and live within a commutable distance of Wythenshawe.

Main responsibilities include but are not limited to:

Interpret business requirements and translate them into technical enhancements to existing systems

Provide expert support for incidents and requests related to core business systems

Maintain and optimise business systems, proactively identifying business areas that would benefit from core system optimisation or enhancements

Troubleshoot problems relating to business systems, and design and implement solutions as appropriate

Work with the Innovation team to ensure that new digital system implementations are aligned to business need, customer demand, and technology and support standards, providing support and remedial action where necessary

Work with the ICT Training Specialist to design and maintain appropriate technical documentation

Work with service managers to understand operational demand and ensure that it is met by system capabilities

To undertake this role to its fullest, you will require the following key skills, knowledge and experience

Professional qualifications, or relevant demonstrable experience

ITIL 3 or 4

Agile/Scrum experience/certification

Excellent experience of systems analysis processes and practices in a Digital Services and/or ICT environment, including identifying and delivering improvements

Extensive experience working with a range of housing systems, such as housing management software (Orchard Housing), CRM, asset management software, repairs software, and contractor/mobile working software; experience of Salesforce would be beneficial

Extensive experience working with a range of housing systems, such as:Orchard

HMS/Aareon/Civica, including system migrations and integrations

Salesforce

CRM

Asset management software, such as Promaster, Pimms or Keystone

Repairs software

Contractor/mobile working software, such as Accuserv or 1st Touch

As an Investors in People Health and Wellbeing recognised employer, we offer a wide range of benefits, including:

25 days’ annual leave, rising to 30 days with length of service, and, subject to approval, the option to buy and sell additional annual leave*

Enhanced leave options for maternity, paternity, adoption and shared parental leave*

Enhanced pension scheme contributions

Our Health Care Plan gives you money back for dental, optical, therapy costs and more

Subsidised healthy living benefits, such as gym membership or yoga classes

Subsidised leisure learning benefits, such as financial support towards driving lessons or learning a new language

Car lease scheme and cycle to work scheme*

Volunteering days in the local community

Salary sacrifice pension option*

*Subject to eligibility criteria

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly, empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. As a Disability Confident employer, WCHG will make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good-quality homes and services to our customers and leaseholders, and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio, which aims to deliver an average of 1,100 new homes over the next five years, with an estimated investment of £195m, leaving a lasting legacy in our communities.