Salesforce Administrator

Fluid Water Group

Hardwicke, UK

17 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Software Documentation System Configuration Sage Mas 90 Salesforce.Com Tableau (Software) Salesforce Sales Cloud Pardot B2B Marketing Automation (Salesforce) Marketing Cloud User Administration

Job description

Administer, configure and maintain the Group’s Salesforce Sales Cloud and Marketing Cloud platforms across multiple business entities.
Design, build, test and maintain Salesforce automations using Flows, validation rules, approval processes and assignment rules.
Investigate, troubleshoot and resolve Salesforce issues, identifying root causes and implementing long-term solutions.
Manage users, roles, profiles, permission sets, sharing rules and security permissions in line with best practice.
Develop and maintain reports, dashboards and analytics to support commercial and marketing teams.
Manage system changes through structured change control, testing and release processes.
Act as the primary point of contact for Salesforce support, resolving incidents and managing enhancement requests.
Maintain and prioritise the Salesforce development backlog, working closely with business stakeholders.
Produce user documentation, deliver training and support user adoption across the business.
Work with internal teams to gather requirements and deliver scalable Salesforce solutions while maintaining platform integrity.
Maintain accurate system documentation, configuration records and process maps.

Requirements

Proven experience as a Salesforce Administrator.
Strong hands-on knowledge of Salesforce Sales Cloud, with experience of Marketing Cloud.
Experience designing and maintaining Salesforce automation using Flows and declarative tools.
Strong understanding of Salesforce security, user management and platform configuration.
Excellent troubleshooting and problem-solving skills with the ability to identify root causes.
Experience managing Salesforce change control, testing and release processes.
Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
Salesforce Certified Administrator (ADM 201) is desirable.
Experience integrating Salesforce with ERP systems such as Sage 200, EFACS or similar is advantageous.
Experience with Marketing Cloud, Pardot (Account Engagement), Tableau, CPQ or other Salesforce applications is beneficial.
Experience working within a multi-site or multi-entity business environment would be advantageous.