Data Support Analyst

• Our Client is seeking three Automotive Parts Backlog Specialists to support its Parts Assistance Center and dealer support operations.
• This team is responsible for helping approximately 387 dealerships resolve part shortages, backorders, availability issues, and supply chain challenges.
• The role serves as a key liaison between dealerships, suppliers, logistics teams, and internal stakeholders to ensure dealers receive timely support and solutions.
• Manage dealer inquiries related to backordered and unavailable parts.
• Research parts availability, ETAs, substitutions, and alternative sourcing options.
• Investigate supply chain issues impacting dealer operations.
• Coordinate with logistics, inventory, purchasing, and supplier teams to resolve escalations.
• Track backlog trends and communicate updates to dealerships.
• Utilize SAP and other operational systems to review inventory, orders, and shipment status.
• Provide exceptional customer service and maintain strong dealer relationships.
• Support process improvement initiatives designed to improve parts availability and dealer satisfaction.
• Analyze operational data and identify recurring issues impacting parts fulfillment.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available., * Automotive parts, dealership, OEM, aftermarket, or supplier experience.

• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Proficiency with Microsoft Excel and business systems.
• Experience handling escalated customer or dealer issues.
• OEM, dealership, AutoZone, NAPA, Advance Auto, O’Reilly, or Pep Boys experience.
• SAP experience.
• Supply chain, logistics, or inventory management knowledge.
• Data analysis and reporting experience.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.