Google IT Support

Leadership, Phone Support Problem Solving Customer Service Microsoft Office Active Directory Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation

This position is 100% remote, but candidates need to be able to work core Pacific time zone hours (7 or 8am PST to 3-5pm PST) A qualified candidate will have good customer service phone support skills as well as understand Microsoft office products, basic Active Directory skills (Password resets), and problem solving skills. Ticket volume will be around 10-20 tickets per day. The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person.

Skills

Troubleshooting, Customer service, Windows 10, Active directory, Phone support, Office 365

Top Skills Details

Troubleshooting,Customer service,Windows 10,Active directory,Phone support,Office 365, This person must be able to provide 5 years of employment verification, pass a drug test, and pass a check. 5 years of employment do not have to all be within IT- they just have to be verifiable., ServiceNow Market Data Communication Microsoft 365 User Accounts Citrix XenApp Prioritization Windows Domain Windows Search Authentications Problem Solving Desktop Support Ancient History Customer Service Active Directory Customer Support Technical Acumen Deskside Support Virtual Desktops Operating Systems Security Policies Technical Support Help Desk Support Desktop Computing Endpoint Security Windows PowerShell GIAC Certifications CompTIA Security+ CE IT Service Management CompTIA Certification Configuration Management Open Source Intelligence Windows Remote Assistance IAT Level II Certification Continuous Improvement Process Troubleshooting (Problem Solving) Systems Security Certified Practitioner Dynamic Host Configuration Protocol (DHCP) GIAC Security Essentials Certification (GSEC) Cisco Certified Network Associate Security (CCNA Security) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Analyst TEKsystems

Reston, VA*Remote

Operations Leadership Phone Support Problem Solving Customer Service Microsoft Office Active Directory Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation +0