Executive Director, Direct-to-Patient Platform

Dashboard Timelines Operations Leadership Management Governance Innovation Compassion Telehealth Coordinating Latin Language Medical Records Market Research Decision Making Data Integration Telephone Skills Direct Marketing Vendor Management Pricing Processes Product Management Pricing Strategies Strategic Thinking Talent Development Pharmacy Operations Workflow Management Contingent Workforce Logistics Management Regulatory Compliance Performance Reporting Performance Management New Product Development Development Environment Direct-to-Consumer (DTC) Human Resource Management Dynamic Trunking Protocol Medical Record Management Organizational Performance Communicating With Patients Patient Financial Assistance Operational Performance Management, The Executive Director, Direct-to-Patient Platform, o wns the day-to-day operating model for the Direct-to-Patient (DTP) Platform vertical, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows.

The Executive Director leads vendor strategy and governance, defines operational readiness and performance management approaches, and scales proven DTP capabilities across brands without redesigning the model each time. Partners across specialty pharmacy, fulfillment, digital, legal, and compliance to keep channel operations running and the patient experience consistent., * Define direct-to-patient platform operating model , including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows

• Lead DTP platform vendor strategy and governance , including vendor selection, contracting, performance management, and day-to-day operational oversight - issue resolution, performance monitoring, and patient escalation handling
• Define DTP platform operational readiness , including SOPs, fulfillment workflows, and launch requirements
• Define DTP platform performance management approach , including patient utilization, fulfillment timelines, drop-off rates, and patient satisfaction metrics
• Scale proven direct-to-patient capabilities across brands , including graduated innovation pilots, standardized operating models, deployment playbooks, and channel expansion without redesigning the model each time
• Partner across specialty pharmacy, fulfillment partners, digital, legal, compliance, and brand teams , including channel operations, patient communications, and service continuity
• Escalate operational issues to the vertical lead when channel performance degrades or patient experience is at risk

Points of Collaboration:

• Head of Patient Support CoE : Reporting relationship; strategy alignment, budget, and vertical performance reporting
• Patient Experience and Acceleration Lead : Receiving graduated DTP capabilities, understanding original design intent and success criteria
• Brand Patient Support Strategy Leads: Brand-specific DTP program configuration, patient support strategy alignment, and launch coordination
• Acceleration and Insights by TA : Transition planning for new capabilities moving to operations
• Adherence Operations Lead : Alignment with companion app and adherence operations for DTP-enabled patients
• IAM : Ensuring DTP operations align with SP contracting decisions and network coverage
• DHH (Data, Hub and Hub Technology) : Channel performance data integration into CoE dashboards
• Legal, Privacy, and Compliance : DTP fulfillment compliance, patient data handling, and state-level regulatory requirements, Planning Visionary Management Mentorship Innovation Renovation Coordinating Construction Collaboration Building Codes Autodesk Revit Quality Control Technical Design Constructability Project Delivery Project Schedules Project Management Schematic Diagrams Project Coordination Adobe Creative Suite Technological Change Regulatory Compliance Project Documentation Project Implementation Artificial Intelligence Construction Management Software Technical Review Submittals (Construction) Engineering Design Process Mechanical Electrical And Plumbing (MEP) Systems +0

Google Project Management Order Management Specialist Aston Carter

King of Prussia, PA*Remote

Sales Finance Invoicing Chemistry Accounting Procurement Supply Chain Communication Microsoft Word Microsoft Excel Customer Service SAP Applications Order Management Exception Handling Organizational Skills Supply Chain Planning Artificial Intelligence Order Management Systems Verbal Communication Skills +0 Sorter, MRF Waste Management

Philadelphia, PA*On-Site

Sorting Operations Innovation Legislation Natural Gas Waste Management Biomedical Waste Renewable Natural Gas Standard Operating Procedure +0 Login | JoinContact

• Bachelor’s Degree Required, Master’s Degree Preferred

Necessary Skills and Competencies:

• 12+ years in biopharma patient services, specialty pharmacy operations, or channel/fulfillment operations - or equivalent experience in direct-to-consumer logistics, e-commerce fulfillment, or telehealth operations - with prior experience leading platform capabilities: operating model design, vendor governance, and performance management
• Direct experience managing DTP, home delivery, or emerging fulfillment channel operations in a production environment
• Vendor management experience , including setting SLAs, monitoring performance, running vendor business reviews, and escalating issues
• Strong understanding of direct-to-patient fulfillment models and vendor landscape , including home delivery, telehealth, specialty pharmacy integration, and emerging access channels
• Strong understanding of patient fulfillment ecosystems , including channel performance, patient communications, operational dependencies, and regulatory requirements - including state-level compliance around direct-to-patient drug delivery
• Ability to scale a proven model across multiple brands without redesigning it each time
• Experience leading and developing teams , including hiring, performance management, and talent development, Cross-Cultural Awareness, Cross-Cultural Awareness, Decision Making, Developing Pricing Strategies, Direct Marketing, E-Commerce, Extensive Traveling, Human Resource Management, Interpersonal Relationships, Latin American Markets, Logistics Management, Market Research, Medical Records Management, Operating Models, Operational Performance Management (PM), Organizational Performance Management, Patient Assistance Programs, People Leadership, Pharmacy Operations, Pricing Processes, Product Development, Product Management, Regulatory Requirements, Retail Pharmacy, Strategic Thinking {+ 2 more}

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $255,800.00 - $402,700.00

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.