Technical Systems Specialist l (Technical Support Technician)- Colorado Springs School District 11

Performs entry to intermediate skilled technical work involving installation, maintenance, troubleshooting, repair, and operational support of district systems, facilities, infrastructure, and equipment. Work is performed under general supervision and follows established procedures, technical standards, and safety requirements.

This classification may be assigned to specialized work areas such as plumbing, electrical systems, welding/fabrication, mechanical systems, controls, low-voltage systems, information technology systems, network infrastructure, or other district technical operations based on operational need. Specifically, this Technical Support Technician (TST) position provides front-line technical support and customer service to students, staff, and families by troubleshooting, maintaining, and supporting district technology systems and devices. This position installs, configures, repairs, and supports hardware, software, classroom technology, and testing platforms while ensuring adherence to district technology standards and best practices. The Technical Support Technician (TST) manages work requests through the district ticketing system, supports device deployment and inventory management, assists with standardized testing technology requirements, and provides training and guidance to end users. This role collaborates closely with school staff, fellow technicians, and district IT teams to ensure reliable and effective technology operations across multiple schools and learning environments.

Essential Job Functions ? Perform routine maintenance and repair of assigned systems or equipment ? Assist with installation and replacement of infrastructure components ? Troubleshoot operational issues using tools, meters, software, or testing devices ? Read work orders, diagrams, manuals, and technical instructions ? Maintain preventive maintenance schedules ? Respond to service calls and urgent repair needs ? Document work completed and materials used ? Follow district safety protocols and applicable code requirements ? Operate hand tools, power tools, and technical equipment safely

? Basic technical principles related to assigned trade or systems area ? Preventive maintenance practices ? Workplace safety procedures

Skills in ? Basic troubleshooting ? Tool and equipment operation ? Recordkeeping Ability to ? Follow technical instructions ? Learn district systems quickly ? Work independently on assigned tasks, ? High School diploma or equivalent ? Technical training, certification, apprenticeship or related experience ? Valid driver’s license

Working Conditions & Physical Demands Work is performed in shop, office, and on-site environments, with travel between District locations as required. The position involves a combination of sedentary duties and moderate physical activity. Physical requirements may include standing or walking for extended periods; lifting and carrying objects weighing up to 50 pounds; climbing stairs, ladders, or scaffolding; and performing tasks that involve bending, kneeling, crouching, or crawling. The role also requires reaching, holding, grasping, turning objects, and using fingers to operate tools and computer equipment.

The position requires the ability to communicate verbally, as well as the use of normal or corrected vision and hearing. The ability to detect odors may also be necessary to safely perform job duties.

Employees in this category will also receive the following for the 2026-2027 school year:

• Non-Recurring Pay: 7% of base salary in Non-Recurring Pay (distributed as 3.5% on November paycheck and 3.5% on May paycheck).

Base Salary Setting: Employment, assignment and salary placement, is in accordance with job description requirements. A work history is required to demonstrate job title, job duties and time worked in the position. Grade placement for ESP positions is determined by the Salary Schedule by Job Title resource.Reference the linked How Your Compensation Is Determined for more details.

Salary Setting (New Hires): Any newly-employed Education Support Professional will be placed on the twenty-five (25) step system. Each step represents two years of experience, based upon equivalent experience. The maximum number of years of experience granted is 19-20 years, which is equivalent to placement on step ten (10). Steps are determined by experience listed on the application and resume.

Salary Setting (Rehires): Returning employees who have previously resigned or separated from the District will be rehired at the same step they were on at the time of resignation/separation plus any new experience gained in the same job, provided step increases were approved by the Board during the years in question.

Employees with experience in the District who have left the District and then returned to the same position shall be hired at the same pay grade (refers to the ESP placement on salary schedule by job title) and step at time of resignation. Additional relevant experience gained after resignation may be evaluated from the employee’s application and updated resume.

You’ll be joining a team that knows how to tackle complex systems and has each other’s backs while doing it. We’re the people who can troubleshoot a district-wide issue before lunch, deploy new solutions in the afternoon, and still take the time to share knowledge, crack a joke, and celebrate a win together.

Our work directly supports schools, classrooms, and the people who make them run. That means what you do matters-every fix, every deployment, every improvement has a real impact on students and staff across the district.

We value people who are curious, solutions-oriented, and not afraid to dig into a challenge. In return, you’ll get a team that respects your expertise, supports your growth, and trusts you to do what you do best.

If you like solving real problems, working with smart and supportive people, and being part of a team that takes pride in keeping things running (and running well), you’ll fit right in.

Technical Systems Specialist l (Technical Support Technician)- Colorado Springs School District 11