Dynamic 365 Consultant (UK, remote)

Dynamics 365 CRM Administration & Enhancement * Support, configure, and maintain Microsoft Dynamics 365 CRM solutions. * Gather business requirements and translate them into effective CRM configurations. * Manage users, security roles, workflows, dashboards, and system settings. * Identify opportunities to improve CRM functionality and user experience.

CRM Projects & System Integration * Participate in Dynamics 365 implementation and enhancement projects. * Support integrations between Dynamics 365 and other business applications. * Work with internal and external stakeholders to ensure successful project delivery. * Assist with data migration and system upgrades.

User Support & Training * Provide 2nd and 3rd line support for Dynamics 365 users. * Investigate and resolve CRM-related issues. * Create user documentation and deliver training sessions when required. * Promote best practices and encourage CRM adoption across the business.

Testing & Continuous Improvement * Support SIT and UAT activities for new releases and enhancements. * Monitor system performance and data quality. * Recommend process improvements and automation opportunities using Power Platform tools.