Manufacturing IT Support Technician

We are seeking a Manufacturing IT Support Technician to join our dynamic team and ensure the seamless operation of our manufacturing information technology infrastructure. This role is vital in providing technical support for hardware, software, and network systems within a manufacturing environment. The ideal candidate will possess a strong foundation in IT support, troubleshooting, and system management, with a focus on maintaining operational efficiency and minimizing downtime. As a key member of our technical team, you will facilitate the resolution of complex issues, support end-users, and contribute to the continuous improvement of our IT systems., * Provide comprehensive technical support for manufacturing equipment, computers, and network systems to ensure optimal performance.

• Troubleshoot hardware issues related to computer hardware, peripherals, mobile devices, and specialized manufacturing equipment.
• Resolve software problems across operating systems such as Windows, macOS, Linux, and related applications including Microsoft Office.
• Manage help desk tickets efficiently using designated help desk systems to document issues and track resolutions.
• Support computer networking tasks including LAN, TCP/IP configurations, DNS management, VPN setup, firewall troubleshooting, and Active Directory administration.
• Assist with the maintenance and configuration of IT infrastructure components such as Windows Server environments and GPO policies.
• Conduct analysis and diagnosis of network troubleshooting issues involving TCP protocols, LAN connectivity, and network security measures.
• Support user account management activities including Active Directory management and permissions adjustments.
• Collaborate with cross-functional teams to implement IT solutions that enhance manufacturing processes and productivity.
• Maintain accurate records of technical issues and resolutions while providing excellent customer service to end-users.

• Proficiency in Microsoft Office applications and familiarity with help desk systems for ticket management.
• Strong technical troubleshooting skills across hardware, software, network configurations, and operating systems.
• Experience supporting Windows (including Windows Server), macOS, Linux operating systems.
• Knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS, VPNs, firewalls, and TCP troubleshooting.
• Ability to manage Active Directory environments including user accounts and group policies (GPO).
• Skilled in equipment troubleshooting for desktops, laptops, mobile devices, and manufacturing-specific hardware.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Analytical mindset capable of diagnosing complex problems through systematic investigation.
• Familiarity with IT infrastructure components including routers, switches, servers, and security devices.
• Customer-focused approach with strong organizational skills to prioritize tasks effectively.

This position offers an engaging opportunity for individuals passionate about supporting manufacturing operations through innovative IT solutions. We welcome applicants who are eager to contribute their technical expertise in a fast-paced environment dedicated to continuous improvement.