Manufacturing IT Support Technician

Do you have experience in Mobile devices?, Do you have a Associate’s degree?, 3 years’ experience as a support technician.

· Should have an Associate’s degree in the field of computer science or computer information systems, or equivalent combination of education, certification and experience.

· Proficient with Microsoft Windows 11, Office365 and Microsoft Teams

· Basic experience with Microsoft SCCM, Active Directory.

· Excellent verbal and written skills.

· Highly self-motivated and able to work with minimal supervision.

· Proven problem-solving abilities.

· Ability to work in a team environment both locally and virtually.

· Good communication skills

· Proficient with mobile devices (iPhones & Android Phones)

· Experienced with Atlassian’s JIRA and Confluence platforms

· Familiar with Agile/Scrum methodology

Major responsibilities are listed but not necessarily limited to the following duties:

· Use of a Help Desk Application to track and monitor user needs.

· Installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners

· Ability to lift 50 lbs.

· Provide support to local users, remote users from other offices, home based users and manufacturing.

· Supporting MS Office applications, Windows applications, and other software.

· Ability to effectively manage time and prioritize projects in order to meet established deadlines with little supervision.