Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our dynamic IT team. The successful candidate will be responsible for providing technical support and assistance to end-users, ensuring that their desktop environments are functioning efficiently. This role requires a strong foundation in computer networking, operating systems, and customer service, as well as the ability to troubleshoot software and hardware issues effectively., * Provide desktop support for Windows and macOS operating systems, ensuring optimal performance for end-users.

• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Assist with the configuration and management of Active Directory accounts and permissions.
• Support VPN connections and firewall configurations to ensure secure remote access.
• Utilise tools such as SCCM for software deployment and updates across the organisation.
• Respond to help desk tickets using BMC Remedy or ServiceNow, prioritising tasks based on urgency and impact.
• Conduct analysis of recurring issues to identify trends and implement solutions to improve efficiency.
• Maintain documentation of technical procedures and user guides for future reference.
• Collaborate with other IT staff to enhance overall service delivery and user satisfaction.

• Proficient in computer networking concepts including TCP/IP, DNS, LAN, and VPN technologies.
• Strong knowledge of Microsoft Windows Server environments and desktop support practices.
• Familiarity with software troubleshooting techniques across various applications including Microsoft Office.
• Excellent customer service skills with a focus on effective communication with end-users.
• Experience with help desk tools such as Jira for ticket management is advantageous.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong analytical skills to diagnose problems quickly and efficiently.
• Knowledge of Linux operating systems is a plus, along with an understanding of firewall configurations. This position offers an exciting opportunity for individuals looking to advance their careers in IT support while making a significant impact on user experience within the organisation., * Desktop support: 3 years (Required)
• Active Directory: 3 years (Required)

License/Certification:

• driving (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance