Information Technology Specialist III, Grade 26

This Position is ONLY Open to Montgomery County Government Employees:

• Current Montgomery County Government employees;
• Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights;
• Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or

• Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship., Montgomery County Public Libraries is seeking a highly motivated IT Specialist III (Download PDF reader), Grade 26. This role is a key professional responsible for information technology management of MCPL systems with a focus on endpoint management, server maintenance, hardware and software administration, vendor and ticket management. THIS RECRUITMENT WILL GENERATE A 6-MONTH ELIGIBLE LIST TO FILL CURRENT AND FUTURE VACANCIES FOR THE PART-TIME IT TECHNICIAN III SUBSTITUTE AT ALL LOCATIONS WITHIN MCPL. Successful Candidates:

• Provide full performance professional level information technology work within Montgomery County Public Libraries (MCPL).

• Serves as a primary technical resource for endpoint management, hardware and software administration, server maintenance, and Active Directory management across all library locations.

• Provides hands-on technical support and exercises independent judgment in resolving complex system issues. Contacts include library IT technicians, branch and administrative staff at all levels, vendors, and Montgomery County Government technology staff to exchange information, offer technical guidance, and resolve problems.
• Ability to perform with considerable independence, technical soundness, adherence to policy, and alignment with library and County standards.
• Ability to use good judgment and resourcefulness, adapt procedures as needed, and recommend improvements to methods, tools, and policies governing IT operations., * Plans, configures, deploys, and maintains all library endpoint devices, including staff and public-access computers, laptops, and associated peripherals across all MCPL locations.
• Manages endpoint imaging, software packaging, and automated deployment using enterprise tools (e.g., SCCM, Intune, or equivalent).
• Monitors endpoint health, enforces security baselines, and ensures all devices meet Montgomery County patch and compliance standards.

• Maintains accurate inventory of all hardware assets; coordinates procurement, refresh, and disposal in accordance with County policies.

• Troubleshoots and resolves hardware and software failures at the endpoint level; escalates complex issues to appropriate county or vendor resources.

Service Now Ticket Management and Technician Coordination

• Reviews, triages, and assigns incoming IT service requests submitted through ServiceNow to appropriate IT Technicians based on priority, complexity, and technician availability.
• Monitors ticket queues to ensure timely resolution in accordance with service level expectations; escalates unresolved or high-priority issues as needed.
• Provides technical guidance and quality review for work performed by lower-level IT Technicians; identifies training opportunities and coaching needs.
• Documents recurring issues and contribute to the development of knowledge base articles and standard resolution procedures.

Server Maintenance

• Performs general maintenance, monitoring, and administration of library-assigned servers, including patching, performance monitoring, backup verification, and log review.
• Coordinates scheduled maintenance windows and communicate planned outages to branch and administrative staff.
• Assists with server configuration, updates, and troubleshooting in coordination with Montgomery County OIT and MCPL IT leadership.
• Supports backup and disaster recovery procedures; tests restoration processes to ensure data integrity and system continuity.

Active Directory Administration

• Administers and maintains Active Directory objects including user accounts, computer accounts, groups, and organizational units in support of MCPL operations.
• Manages Group Policy Objects (GPOs) to enforce desktop configurations, security policies, and software settings across library endpoints.
• Processes onboarding and offboarding tasks including account creation, permission assignment, and access revocation in a timely manner.
• Conducts periodic audits of directory objects, group memberships, and access rights to maintain security and compliance.

Hardware and Software Administration

• Maintains and administers all library computer hardware and software, including installation, configuration, licensing compliance, and lifecycle management.
• Evaluates new hardware and software solutions; provides recommendations based on compatibility with existing infrastructure and alignment with organizational needs.
• Develops and maintains technical documentation including system configurations, installation procedures, and operational runbooks.
• Coordinates with vendors on warranty claims, software support, and procurement; ensures license compliance and proper asset documentation.
• Supports security and compliance initiatives by applying patches, managing antivirus/EDR solutions, and remediating vulnerabilities on schedule.

Hours for this position:

• Library hours of operation are 7 days a week including evenings, days, and weekends. Employees are expected to be available for work during these times. Individual schedules, including evenings and weekends, will vary based on branch operational needs., The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant’s responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a “Lateral Transfer” candidate and may be considered for an interview.

Experience: Three (3) years of professional experience in information technology, including experience in endpoint management, desktop support, system administration, or a closely related area. Experience in a public sector or multi-site service environment is preferred. Education: Bachelor’s degree in computer science, Information Technology, or a related field from an accredited college or university. Relevant professional certifications (e.g., CompTIA A+, Network+, Security+; Microsoft certifications such as Azure or Cloud-related credentials; ITIL Foundation) may be considered in combination with experience. Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to- find skills which are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements. Physical Requirements: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds. License: Possession and maintenance of a valid Class C (or equivalent) driver’s license from the employee’s state of residence may be required for travel between library locations. Medical exam protocol: This position requires completion of a pre-employment medical history form to assess your ability to safely perform the essential duties of the role., Describe your experience managing endpoints across multiple locations. What tools have you used for imaging, software deployment, and patch compliance; and roughly how many devices were in scope?

• Active Directory & Group Policy What experience do you have with Active Directory administration?

• Ticket Triage and Team Coordination Have you worked in a role where you were responsible for reviewing and triaging ServiceNow or tickets?

• Server and Backup Administration Describe your experience with Windows Server maintenance, including patching, monitoring, and backup verification.

• Multi-Site / Public Sector Environment This role supports branch locations across a county library system. Do you have experience supporting IT in a multi-site or public-facing environment?

Pulled from the full job description

• Loan repayment program
• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Paid time off
• Flexible spending account, Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $89,721.00 - $117,928.84, based on the candidate’s qualifications and experience.

MCPL has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge-sharing center for over 1 million diverse customers. Approximately 500 engaged and passionate staff provide services in 21 library locations and in community engagement using direct outreach and virtual assistance. MCPL is an open, inviting, and vital gateway to the information, ideas and enrichment that strengthens our county. A diverse, highly qualified staff continually assesses community needs and interests to support, encourage and inspire our customers. MCPL believes in the right of all to learn and to grow. We value intellectual freedom, accountability, quality service, diversity, fairness, professional ethics, integrity of information and respect for our customers, our community, and ourselves. We are a learning organization that functions openly by exploring new ideas and using the collective talent, knowledge, and creativity of employees at all levels. The Montgomery County Library System is committed to the full inclusion of all qualified individuals. MCPL values diverse perspectives, lived experiences, and cultures. MCPL encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, MCPL provides reasonable accommodation for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position. WHO WE ARE LOOKING FOR