IT SPECIALIST

Sames, Inc.

Laredo, TX, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Cyber Security Desktop Computing Multi-Factor Authentication Networking Hardware Inventory Management Software Virtual Private Networks (VPN) Key Management Network Troubleshooting Wide Area Networks Wireless Access Point Wi-Fi Technology

+9 more

Internet Protocol Telephony Tablet Computers Software Troubleshooting Peripherals Firewalls (Computer Science) Information Technology Laptops Gsuite User Accounts

Job description

If you are a problem-solver who enjoys helping people, troubleshooting technology, and keeping systems running smoothly, this could be the opportunity for you. As an IT Specialist, you will play an important role in supporting our dealership operations and employees across multiple locations.

You’ll work with everything from computers and networks to telecommunications, cybersecurity, and dealership-specific technology systems-helping ensure our teams have the technology and support they need to succeed.

What You’ll Do

Provide Tier 1 and Tier 2 technical support to employees across multiple dealership locations
Troubleshoot hardware, software, printer, network, and connectivity issues
Install, configure, and maintain computers, laptops, tablets, mobile devices, and peripherals
Provide remote and onsite technical support
Assist with LAN, WAN, Wi-Fi, and VPN connectivity
Support network equipment, including switches, firewalls, and access points
Troubleshoot VoIP phone systems, including Zoom Phone
Manage user accounts and permissions across Microsoft 365, Google Workspace, and dealership applications
Assist with cybersecurity, endpoint protection, multi-factor authentication, and security awareness
Support Dealer Management Systems (DMS), key management systems, inventory systems, and other dealership technology
Work with third-party technology vendors to resolve technical issues
Maintain IT inventory and equipment records
Document technical solutions and assist with creating IT procedures and user guides
Travel between dealership locations as needed to provide technical support

Requirements

2+ years of IT support experience
Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered
Strong knowledge of Windows 10/11, Google Workspace, network troubleshooting, printers, and peripheral devices
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to prioritize multiple requests in a fast-paced environment
Professional, dependable, and team-oriented attitude