IT Specialist 1

• Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions

• Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info

• Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists

• Work with tickets in Service Now - updating; assigning; closing; sorting; filtering.

• Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software

• Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware

• Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements

• Experience in Windows environment (window desktop)
• Experience with hardware troubleshooting, network security, network administration. Technical certifications in PC or network-relates areas are a plus (Comp Tia, A+, Network +)
• Ability to be on-call for critical off-hours support on a rotating basis (monthly)
• Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.