IT Help Desk Technician

Our client is seeking IT Help Desk Technicians to provide technical support for users in Latham and Hudson, NY. This role is ideal for someone with strong troubleshooting abilities, a customer-focused approach, and an interest in supporting day-to-day technology needs.

The IT Help Desk Technician will respond to support requests, diagnose technical problems, and assist users with hardware and software issues., * Respond to incoming technical support requests from users.

• Troubleshoot computer hardware, software, and connectivity issues.
• Assist users with account access, password resets, and basic system questions.
• Install, configure, and support computers, peripheral devices, and related equipment.
• Document support requests, troubleshooting steps, and resolutions.
• Escalate complex technical issues when additional assistance is required.
• Communicate technical information clearly to users with varying levels of experience.
• Maintain organized and accurate technical support records.
• Provide professional and responsive customer service throughout the support process.

Education: Associate’s degree required Experience: Previous IT Help Desk or technical support experience preferred, * Associate’s degree required.

• Previous IT Help Desk, Service Desk, desktop support, or technical support experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with computer hardware, software, and peripheral devices.
• Ability to communicate clearly with technical and non-technical users.
• Strong organizational skills and attention to detail.
• Ability to manage multiple support requests and priorities.
• Ability to work independently and collaboratively with a technical support team.
• Professional customer service and interpersonal skills.

4.74.7 out of 5 stars Latham, NY 12110 $20 - $24 an hour - Temporary, Temp-to-hire, Pulled from the full job description

• Paid time off, Similar Job Titles
• IT Help Desk Technician
• Help Desk Technician
• IT Support Technician
• Technical Support Specialist
• Service Desk Technician
• Desktop Support Technician
• IT Support Specialist
• Help Desk Analyst
• Service Desk Analyst
• Desktop Support Specialist
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Keywords

• IT Help Desk
• Help Desk Support
• Technical Support
• IT Support
• Desktop Support
• Service Desk
• Troubleshooting
• Computer Hardware
• Computer Software
• User Support
• Technology Support
• Help Desk Technician
• IT Technician
• Technical Support Specialist
• Account Support
• Password Resets
• Peripheral Devices
• Customer Service
• Latham NY
• Hudson NY

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