Network Operations Engineer

• Network Operations Center (NOC) Engineer.

• Onsite in Scottsdale, AZ

  5 days in office.

• Shifts: Day, Swing or Overnight; at least 1 weekend day.
• Client is building the future of autonomous mobility, and our robotaxis are on the road serving riders.
• Behind every ride is a set of critical live services and this role is the first line of defense for keeping them healthy.
• We are establishing a 24x7 Network Operations Center (NOC) in Scottsdale, AZ to provide continuous “eyes on glass” monitoring of the infrastructure supporting Client Robotaxi Operations.
• As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems, triage alerts, and execute swift escalation procedures to keep live robotaxi operations running smoothly.
• You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements., * Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Client Robotaxi Operations from the Scottsdale operations center.
• Incident Triage & Response: Acknowledge, investigate, and triage system alerts. Act as the primary responder for incidents impacting live services.
• Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams.
• Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations.
• Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages.
• Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries.
• Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.

• Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
• Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
• Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
• Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
• Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
• Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled., * Experience with ticketing and incident management systems such as Incident.io, Pagerduty, Opsgenie, ServiceNow and JIRA.
• Basic scripting for operational tasks (Python, Bash).
• Linux fundamentals.
• ITIL or comparable incident/service management framework familiarity.
• CompTIA Network+ and Security+ certifications.
• Cisco Certified Network Associate (CCNA) or similar vendor-specific networking certifications (e.g., Juniper JNCIA).

Shift Structure & Expectations:

• To achieve true 24x7 coverage, we are staffing three shifts: Day, Swing, and Overnight.
• Candidates apply to the role generally; shift assignment is determined during the interview process based on business need and candidate availability. Please come prepared to discuss which shifts you can work.
• Every schedule includes at least one weekend day (Saturday or Sunday) each week.
• Holiday coverage is required as part of the 24x7 rotation.

Iridium Satellite, LLC

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