ServiceNow TSM/TSOM Developer

• We are seeking an experienced ServiceNow TSM & TSOM Developer to design, develop, and implement solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM).
• The ideal candidate will have hands-on experience in ServiceNow telecom modules, workflow automation, service orchestration, and integrations to support telecom service lifecycle management and operational excellence.
• The successful candidate will collaborate with business stakeholders, architects, and cross-functional teams to build scalable solutions that improve service assurance, order fulfillment, network operations, and customer experience., ServiceNow Development:
• Design, develop, configure, and customize ServiceNow applications with a focus on TSM and TSOM modules.
• Develop scalable applications using ServiceNow best practices and platform capabilities.
• Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.
• Create reusable components and custom applications where necessary.

Telecommunications Service Management (TSM):

• Configure and customize ServiceNow TSM applications.
• Support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.
• Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.
• Configure telecom products, service offerings, and customer service workflows.

Telecommunications Service Operations Management (TSOM):

• Implement TSOM capabilities for network operations and service assurance.
• Configure service topology and dependency mapping.
• Support event correlation, incident management, alarm management, and root cause analysis.
• Develop automated remediation workflows for telecom incidents and outages.
• Support telecom network inventory and operational dashboards.

Integrations:

• Develop REST and SOAP integrations with OSS/BSS systems.
• Integrate ServiceNow with network monitoring tools such as SolarWinds, Splunk, Dynatrace, AppDynamics, Cisco DNA Center, and similar platforms.
• Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.
• Configure Integration Hub and MID Server components.

CMDB & Discovery:

• Configure and maintain CMDB data models.
• Support Discovery and Service Mapping implementations.
• Ensure accurate CI relationships and telecom service mapping.
• Maintain CMDB health and data quality.

Automation:

• Develop workflows using Flow Designer.
• Automate telecom operational processes.
• Implement orchestration and approval workflows.
• Support automated provisioning and ticket routing.

Collaboration:

• Work closely with solution architects and business analysts.
• Participate in Agile ceremonies.
• Perform code reviews and ensure adherence to ServiceNow development standards.
• Mentor junior developers when required.

Documentation:

• Prepare technical design documents.
• Maintain configuration documentation.
• Create deployment and support documentation.
• Support release management activities., This role is focused on developing and enhancing solutions using ServiceNow, a critical platform for streamlining business processes. You will collaborate with various stakeholders…
• 1 month ago +

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of ServiceNow development experience.
• 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.
• Strong JavaScript development skills.
• Experience with ServiceNow Flow Designer.
• Experience with Integration Hub.
• Strong understanding of ServiceNow platform architecture.
• Experience with CMDB, Discovery, and Service Mapping.
• Knowledge of telecom service lifecycle management.
• Experience working in Agile/Scrum environments

Key Skills: ServiceNow, TSM, JavaScript, Flow Designer, Integration Hub, CMDB, Telecom