IT Support Tech

The IT Support Tech is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance., * Document incoming helpdesk requests using internal ticketing system

• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Other duties may be assigned

• Associate degree in Computer Science or equivalent experience

Experience

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
• 2+ years’ experience supporting Microsoft Office applications
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude
• ITIL (foundational level, but exposure to more detail than foundation is often necessary)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Walking, lifting, manage use of technology, equipment operation.
• Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a sedentary role; however, some filing is required.
• This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) - with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture., * Medical, Dental, Vision

• 401(k) - with Employer Contribution
• Front Loaded PTO
• Tuition Assistance