IT Support Manager

The IT Support Manager is responsible for leading and developing the Desktop Support team to ensure employees receive timely, effective, and high quality technical support. This role oversees day to day operations, manages support workflows, drives service improvements, and ensures consistent delivery of end user technology services across the organization. The ideal candidate is both a strong people leader and a capable technical mentor who can balance operational efficiency with outstanding customer service., Your Day to Day as an IT Support Manager:

• Leads, coaches, and mentors the Desktop Support team; oversees staffing, scheduling, and professional development.
• Manages the full lifecycle of incidents, service requests, and escalations to ensure timely resolution.
• Maintains strong ITSM practices including incident, request, asset, and configuration management.
• Develops and maintains standard operating procedures, troubleshooting guides, and knowledge articles.
• Monitors support metrics, identifies trends, and implements improvements to increase efficiency and service quality.
• Collaborates with infrastructure and security teams on support requirements, endpoint security, and device lifecycle management.
• Leads or participates in end user technology projects such as PC refresh cycles, OS upgrades, and application deployments.
• Owns and maintains the IT asset management system, ensuring accurate, real-time tracking of all end-user hardware.
• Owns end-user hardware purchasing for all sites, including desktops, laptops, monitors, peripherals, and specialty equipment.

• A Bachelor’s degree plus four (4) years of relevant experience OR a high school diploma/equivalent plus eight (8) years in desktop support, IT support, or end-user computing roles.
• A minimum of two (2) years of experience in a leadership or supervisory capacity.
• Strong knowledge of Windows operating systems, endpoint management tools, and enterprise productivity applications.
• Experience managing an IT asset management system (hardware tracking, reporting, lifecycle).
• Excellent communication, interpersonal, and customer-service skills.
• Strong organizational and analytical skills with the ability to interpret metrics and drive improvements.
• Ability to manage workloads across multiple locations and operate effectively in a fast-paced environment.

• Experience supporting multi-site work environments.

• Must be a U.S. citizen.
• Must be able to obtain and maintain a U.S. Department of Energy (DOE) Q clearance.

Health insurance, Retirement plan, Paid time off, Dental insurance, Flexible schedule, * Competitive salary and benefits package, including health, dental, and retirement plans.

• Flexible work schedules and paid time off to promote a healthy work-life balance.
• Professional development opportunities, including mentorship programs and sponsorship for continuing education.
• An inclusive atmosphere that celebrates new perspectives and supports collaboration between different generations.
• The chance to be part of a mission-driven organization making a positive impact on the future of energy.
• Opportunities for continuous learning and training to grow throughout your career!

Pay: $99,000 - $157,000

The base salary range for this position in Virginia (US-VA) at the start of employment is expected to be between $99,000 and $157,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed ‘at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.

As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com. Follow us on LinkedIn, X, Facebook and Instagram.

Welcome to BWXT

We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you’ll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We require a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.