Desktop Support Analyst

In this role you will assist Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project . The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic, * Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
• Accurately manage asset records using ServiceNow platform

• Bachelor’s degree in related field or equivalent work experience, preferred
• 2+ years’ experience in related field preferred
• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Excel, Vlookups

Education:

Two year degree in Computer Science or equivalent experience.