IT Support Specialist

**Job Summary: **Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable hands-on experience while supporting our organization’s technology needs. The role reports to the Head of Information Technology and helps implement technology solutions that align with our business objectives. ** **Company Overview: Metron is a leading provider of AI-enabled smart water management solutions. We provide the hardware and “WaterScope” software required to monitor water usage, identify costly leaks, and transform how public utilities and real estate sectors manage their most precious resource. Join us in our mission to save billions of gallons of water through ingenuity and dedication., Technical & Microsoft 365 Support

• Provide end-user technical support across the organization
• Troubleshoot hardware, software, and network connectivity issues
• Set up and configure workstations, peripherals, and mobile devices
• Assist with user account management and basic administration in Microsoft 365
• Support email configuration, SharePoint access, and Teams setup
• Help users effectively navigate Microsoft 365 applications

• Create and maintain user documentation and support resources Security Operations Assistance

• Help implement security measures following established protocols
• Assist with security awareness training for end users
• Monitor and report potential security incidents to senior team members

• Support the maintenance of security-related documentation Network Support

• Assist with basic network troubleshooting and maintenance
• Help monitor network performance and report issues
• Support the installation and configuration of network equipment

• Assist with network documentation and inventory management Project Support

• Participate in IT projects under the guidance of senior team members
• Help with testing of new technologies and solutions
• Assist with data collection and reporting for technology initiatives
• Support change management and user adoption efforts

• Basic understanding of networking concepts and troubleshooting
• Familiarity with Microsoft 365 applications and services
• Knowledge of standard computing systems and common business software applications

• Understanding of core cybersecurity principles and practices Personal Attributes

• Strong problem-solving abilities and attention to detail
• Excellent customer service orientation
• Ability to learn new technologies quickly

• Good time management and organizational skills Communication Skills

• Clear verbal and written communication
• Ability to explain technical concepts to non-technical users
• Good documentation skills
• Collaborative team approach

• Benefits: Competitive package including Medical, Dental, and Vision plans; 401(k) with company match; and Paid Time Off (PTO).