Help Desk Technician - Level One

We are seeking a motivated Level One Help Desk IT Technician with a background in Managed Service Providers (MSP) to join our team. The ideal candidate will reside within a 15-30 mile radius of Beaufort, SC, and be ready to provide exceptional technical support to our clients both remotely and during on-site visits as needed., * Provide first-level technical support for hardware, software, and network issues.

• Troubleshoot and resolve customer inquiries via phone, email, or remote access.
• Perform on-site visits to clients for hands-on support when necessary.
• Document all support interactions and resolutions in the ticketing system.
• Collaborate with higher-level IT staff for escalated issues and continuous improvement.

• Previous experience in an IT support role, preferably within an MSP environment.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent problem-solving skills and the ability to communicate effectively with clients.
• Ability to work independently and manage time effectively in a hybrid work setting.

If you are passionate about technology and providing outstanding customer service, we invite you to apply and join our dedicated team!