Application Analyst 3

To strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages., This Application Analyst 3 serves as an IT VAL (Virginia ABC Online licensing) administrator. As an IT VAL Administrator, the position is responsible for the configuration, maintenance and support of all implementations and integrations on the Accela platform. In addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests.

Areas of Responsibility

• Provide support, administration, and maintenance for VAL, including all configuration and simple-to-moderate scripting
• Monitor application health, usage, and overall compliance
• Partner with business and IT stakeholders to identify and implement enhancements based on best practices
• Develop enhancement requirements and manage request/defect prioritization
• Escalate platform issues to Accela support and coordinate with third-party vendors on complex-scripting fixes
• Coordinate change and release management for VAL and its integrations, ensuring the process is followed for every release
• Monitor data flows between ABC systems, investigate impairments and discrepancies at root cause, and assist with resolution
• Work with other IT groups on interface issues and maintain detailed data mappings for integrations
• Report regularly on IT support metrics and maintain standards, governance, and technical documentationPartner annually to review and develop the platform’s operational support plan

• Bachelor’s degree in computer science, information technology, or related field or equivalent hands-on experience.
• Ability to analyze, troubleshoot, and resolve complex software application problems, including identifying and resolving bottlenecks
• Writes specific, measurable, testable user stories with detailed acceptance criteria
• Analyzes raw results and creates meaningful documentation of testing scenarios and outcomes
• Up-to-date knowledge of marketplace and technology changes relevant to the Accela platform, monitoring tools, and processesExceptional customer service skills, * Experience with Accela platform administration and troubleshooting integration, security, and application issues
• Previous use of ServiceNow for support tracking and management
• 1-2 years’ experience working with JavaScript
• Previous experiencing using Atlassian JIRAPrevious experience with gitlab.com

Pulled from the full job description

• Tuition reimbursement
• Paid time off
• Paid holidays, * Excellent work/life balance
• Paid Time Off (PTO) earned biweekly, plus 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefitsCollege Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

Virginia ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

Applicants have rights under federal employment laws, including the Family and Medical Leave Act (FMLA) , “Know Your Rights” poster and the Employee Polygraph Protection Act (EPPA) . We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.