IT Support Specialist

Hermann Services, Inc.

Houston, TX, United States

about 1 month ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$55,000.0 - $65,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Electronic Data Interchange (EDI) UN Electronic Data Interchange for Administration Commerce and Transport Error Codes Issue Tracking Systems Virtual Private Networks (VPN) System Center Configuration Manager Networking Basics

+11 more

Network Connections Azure Active Directory Software Deployment TCP/IP Software Troubleshooting Peripherals Microsoft InTune Laptops Sap Extended Warehouse Management Servicenow User Accounts

Job description

The IT Support Specialist provides end-user technical support across the organization while also supporting and maintaining EDI transportation interfaces that connect internal systems with carriers, brokers, and trading partners. This hybrid role combines traditional IT desktop/helpdesk responsibilities with monitoring and troubleshooting of electronic data interchange (EDI) transactions critical to logistics and transportation operations., Desktop & End-User Support

Provide Tier 1/2 support for desktops, laptops, mobile devices, printers, and peripherals
Image, deploy, and configure workstations; manage software installations and updates
Troubleshoot hardware, OS, network connectivity, and application issues
Manage user accounts, permissions, and access requests (Active Directory / Azure AD)
Maintain IT asset inventory and support onboarding/offboarding of employees
Escalate complex issues to appropriate infrastructure or vendor teams
EDI Transportation Interface Support
Monitor daily EDI transaction flows (e.g., 204, 210, 214, 990, 997) between internal TMS/WMS and carrier/broker trading partners
Troubleshoot failed or rejected EDI transactions and coordinate resolution with trading partners, carriers, and internal teams
Support mapping, testing, and onboarding of new EDI trading partners and transportation providers
Partner with logistics, transportation, and supply chain teams to resolve data discrepancies affecting shipment visibility, billing, or tracking
Document interface configurations, error codes, and resolution procedures
Windows and/or macOS administration
Active Directory / Azure AD (user, group, and permissions management)
Hardware troubleshooting (desktops, laptops, printers, peripherals)
Software installation, patching, and imaging (SCCM, Intune, or similar)
Basic networking (TCP/IP, DNS, DHCP, VPN troubleshooting)
Ticketing systemsRemote support tools

Requirements

2+ years in desktop/IT support; supporting multiple sites/locations a plus
Familiarity with Windows OS, Active Directory, ticketing systems (ServiceNow, Freshservice, etc.)
Strong troubleshooting, communication, and cross-functional coordination skills
Basic understanding of EDI standards (X12) and transportation transaction sets is a plus
Exposure to EDI or transportation systems a plus
Experience with TMS/WMS platforms (e.g., Manhattan, Blue Yonder, SAP EWM) is a plus
Customer service orientation / communication skills
Ability to prioritize and triage tickets
Documentation habits (writing clear tickets, KB articles)
Comfortable working independently across sites