IT Support Specialist - II

The successful candidate will:

• Provide Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Manage Active Directory user accounts, permissions, security groups, and shared resources.
• Deploy, configure, and troubleshoot Windows workstations.
• Support third-party business applications.
• Assist with Microsoft Intune administration and device management.
• Support VMware environments (vSphere and vCenter).
• Assist with network services including DNS, DHCP, VLAN troubleshooting, and basic network infrastructure issues.
• Document support activities and participate in technology deployment and infrastructure projects.
• Travel to company locations as needed and participate in an after-hours/on-call support rotation.

Birchwood Foods is seeking an IT Support Specialist II to provide hands-on technology support in a fast-paced food manufacturing environment. This role supports end users, Microsoft technologies, network infrastructure, manufacturing-site systems, and IT projects across multiple locations. The ideal candidate is a proactive problem solver who enjoys supporting operational teams and working in a manufacturing setting.

We are looking for a technically strong, customer-focused IT professional with:

• 2-4 years of IT support, help desk, or systems support experience.
• Experience supporting Microsoft Windows environments and Microsoft 365 users.
• Active Directory administration experience.
• Strong troubleshooting skills across hardware, software, printers, and networking.
• The ability to thrive in a manufacturing environment while supporting both office and production operations., * High school diploma or equivalent.
• 2-4 years of IT support/help desk experience.
• Strong customer service orientation.
• Excellent communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical and troubleshooting abilities.
• Self-starter who can work independently.
• Collaborative team player with a willingness to learn new technologies.

Strong experience with:

• Microsoft Windows desktop and laptop support
• Microsoft 365 administration and user support
• Active Directory user administration
• Hardware, software, printer, and networking troubleshooting, * Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• Microsoft Intune experience.
• VMware vSphere/vCenter experience.
• Manufacturing industry experience.
• Certifications such as CompTIA A+, Network+, Microsoft, or VMware certifications., * IT support: 2 years (Required)

Ability to Commute:

• Kenosha, WI 53144 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance