Technology Specialist

Provides Tier 2 level support to students, teachers, and staff in the setup, operation, and maintenance of district technology including AV hardware and software., + Provide Tier 2 level support for district desktops, laptops, Chromebooks, iPads, and other mobile devices

• Provide Tier 2 level support for Microsoft Windows, MacOS, iOS, and Android OS
• Provide Tier 2 level support for SMART boards, document cameras, and other classroom and conference room technology hardware and software
• Provide Tier 2 level support for the district’s computer networks, phone system, and cyber security
• Provide Tier 2 level support for Google accounts, Gmail, and Google Drive
• Provide Tier 2 level support for Microsoft Active Directory
• Troubleshoot and repair district software problems and conduct follow-up to ensure problem resolution
• Work with vendors to arrange for timely service calls when deemed necessary
• Perform general maintenance and repairs on computer equipment
• Assists in the monitoring and testing of computer infrastructure hardware/software, computer networks, phone system, and cyber security systems
• Contribute to the creation of manuals and specific references for staff
• Install/configure/update software on all network-related devices
• Inform Technical Coordinator about any critical technology issues
• Perform other related tasks as assigned by the Director of Technology or Technology Coordinator

• Associate Degree in computing, networks, cyber security or a related field required, Bachelor’s Degree and/or technical certification preferred.
• 2 - 4 years of experience supporting user devices, classroom technology, computer networks, phone systems, and cyber security.
• Excellent problem solving skills.
• Ability to effectively communicate technical and instructional information to others.
• Ability to effectively communicate the status of materials/projects/repairs to administration.
• Willingness to further skills and formal education through workshops, seminars and classes.
• Willingness to keep current on the latest technological advancements.
• Ability to lift 40lbs. (unpacking and moving equipment) and install hardware.
• Ability to work independently and handle multiple tasks.
• High degree of honesty, integrity and ethical standards.
• Excellent record keeping, management/organizational skills.
• Ability to work independently and handle multiple tasks.

Commensurate with experience and qualifications per the AFSCME Local 1630 agreement