Technology Specialist

JOB SUMMARY: Provides customer service-oriented technical support for all District end-users (students, teachers). Working with other members of the technology department, handles the installation, maintenance, and repair of District hardware and software. This role ensures that teachers and students have reliable access to technology., * Responds to end-user helpdesk tickets in a timely manner, escalating if needed

• Troubleshoots and resolves hardware and software network issues
• Report and escalate critical IT issues
• Performs administrative duties for Windows, Mac and Chrome devices
• Performs administrative duties for Google accounts and Chrome devices within Google Admin Console
• Conduct training and provide technical guidance to staff and students on device usage, software applications, and digital tools
• Configures and deploys end-user devices
• Performs system imaging
• Maintain a fleet of Chromebooks, iPads, interactive displays, IP phones, multifunction printer/copiers, cameras, network and wireless hardware, and other IT infrastructure
• Assist with IT departmental projects and District wide upgrades
• Creates and maintains accurate and current documentation (FAQ, how-to, etc.)
• Discovers potential service problems by identifying patterns occurring across separate help desk tickets and customer reports
• Participate in the establishment, implementation, and enforcement of various hardware and software policies, procedures, and guidelines
• Support District IT initiatives in buildings including AI, VR/AR, digital testing and curriculum, interactive classroom instruction and others.
• Conducts District technology inventory
• Performs other related job duties as assigned.

• High School Diploma
• Any combination of two (2) years of directly related work experience or college coursework that would provide technical knowledge in installing, upgrading, troubleshooting, and maintaining end user devices (e.g. laptops, desktops, tablets) and peripherals (e.g. printers, scanners) in a medium to large sized company environment.
• IT certifications highly desirable, but not required, * Strong administration skills with Windows and Mac Operating Systems
• Strong hardware and software troubleshooting skills
• Knowledge of computer best practices and system security principles
• Maintain an organized working environment
• Ability to effectively follow clear, detailed policies and operating procedures

OTHER SKILLS AND ABILITIES:

• Keen attention to detail
• Ability to work independently with minimal supervision
• Ability to evaluate and prioritize tasks to meet deadlines
• Strong verbal and written communication skills
• Exceptional interpersonal skills
• Ability to work on projects within a team environment
• Strong customer service orientation
• Ability to effectively communicate to technical and non-technical staff at all levels of the organization
• Reliable transportation to travel between District buildings

NOTE: This position is not within the collective bargaining unit or an administrative position. This is a non-exepmt position. Salary range $21.63-$26.44 dependent on expereince