SAP Business One and IT Support Specialist

Purpose: We exist to inspire and empower our customers, partners, and employees to grow, succeed, and prosper together., This is a full-time, on-site position in Woodland, California, reporting directly to the Chief Revenue Officer (CRO). You will own the configuration, integrity, and performance of SAP Business One, BigCommerce, and Magento - ensuring every system operates cleanly, integrates reliably, and supports the teams that depend on them. You will also serve as a cross-trained backup for core IT infrastructure and help-desk functions, providing genuine redundancy so that IT and ERP leads are never single points of failure.

This is a role where accuracy matters, documentation is not optional, and continuous improvement is part of the job. You will work cross-functionally with operations, sales, and finance to solve real problems with real systems.

What This Role Owns

SAP Business One Administration as a total backup

• Administer, configure, and maintain SAP Business One across all modules
• Manage user accounts, roles, permissions, and license assignments
• Oversee system settings, fiscal year setup, and multi-entity configuration
• Ensure data integrity across items, business partners, pricing, and transactions
• Troubleshoot system errors, posting issues, and integration failures
• Coordinate with SAP partners and external consultants on upgrades and support
• Build and maintain custom queries, reports, and dashboards in SAP B1
• Own general reporting functions within SAP B1 and MicroStrategy, including standard report creation, maintenance, and deployment

eCommerce Platform Management (BigCommerce & Magento)

• Administer BigCommerce and Magento platforms including product data, catalog structure, and configuration
• Manage and monitor integrations between SAP B1 and eCommerce platforms
• Troubleshoot sync issues, order flow errors, and inventory discrepancies
• Support eCommerce operations with accurate item data, pricing, and availability
• Collaborate with the marketing and sales teams on platform functionality and improvements

Systems Integration & Data Management

• Own integrations between SAP B1, BigCommerce, Magento, and third-party tools
• Monitor automated processes and resolve failures before they impact operations
• Maintain clean, accurate master data across all platforms
• Document system configurations, workflows, and integration logic
• Support bWeb and LISA administration at a maintenance and user-support level

Process Improvement & Cross-Functional Support

• Identify gaps and inefficiencies in current system workflows
• Partner with operations, finance, and sales to improve how systems support their work
• Train users on SAP B1 functionality and best practices
• Provide tier-1 and tier-2 support to internal system users
• Maintain a structured system administration calendar for upgrades, audits, and reviews

IT Infrastructure & Help Desk (Backup / Redundancy Coverage)

• Serve as backup help-desk support - tickets, device setup, user onboarding/offboarding, and routine troubleshooting
• Assist with asset tracking and lifecycle management in Snipe-IT
• Review backup and monitoring alerts, follow documented runbooks, and escalate as appropriate
• Assist with network, server, and infrastructure projects, including identity and access management, endpoint protection, and multi-factor authentication enforcement
• Provide cross-trained, genuine on-call redundancy for network, server, and server-room emergencies
• Create and maintain IT documentation, procedures, and recovery runbooks
• Support technical controls tied to regulatory and security requirements (including PCI-DSS, data privacy, and vendor access) without assuming legal ownership, * Integrations between SAP, BigCommerce, and Magento are stable and well-documented
• System issues are identified and resolved before they disrupt operations
• Processes are documented, repeatable, and continuously improving
• Cross-functional teams have reliable system support and clear guidance
• Bailey’s IT and ERP leads can each take a full, uninterrupted vacation without disruption
• On-call coverage is genuinely shared rather than concentrated in one or two people

What the First 90 Days Will Look Like

• Conduct a thorough audit of the current SAP B1 environment, configurations, and integrations
• Map existing eCommerce platform setups and document current integration logic
• Identify gaps, risks, or undocumented processes and begin addressing them
• Build relationships with key internal stakeholders across operations, sales, finance, and IT
• Establish a regular cadence for system monitoring, maintenance, and reporting, * Cares deeply about accuracy and consistency, not just speed
• Wants to become a true subject matter expert in the systems they manage
• Values clear processes, defined responsibilities, and continuous quality improvement
• Is willing to flex into broader IT support when the team needs backup coverage

This role may not be the right fit if:

• You prefer loosely structured environments without clear ownership
• You are uncomfortable with detailed documentation and process discipline
• You want a role limited strictly to SAP with no cross-functional or backup IT involvement

Why Bailey’s

This is a role where your work has a direct and visible impact on how the business operates. You will report to the CRO, work alongside experienced leaders, and own systems that touch nearly every part of the company.

Bailey’s is a family-owned company with a 51-year legacy - stable, grounded, and evolving with intention. We value people who take ownership, care about the details, and make things better. If you want a role where doing things right actually matters - and where you can also help build real technical redundancy across the team - we should talk.

Pay: $60,852.99 - $85,285.32 per year

We are looking for a detail-oriented, systems-minded SAP Business One Systems Administrator who brings both technical depth and a commitment to doing things right. This role is the keeper of our core business systems - owning the configuration, integrity, and performance of SAP Business One, our eCommerce platform, and Magento integrations. Because we also believe in real redundancy across our technology stack, this role carries a secondary responsibility as backup IT Generalist support, cross-trained to help cover network, server, and help-desk needs alongside our IT team.

If you take pride in well-documented systems, clean integrations, and processes that actually work - and you also value being a genuine team player who can flex into broader IT support when needed - you will feel at home here., * Hands-on SAP B1 administration experience (version 9.x or higher preferred)

• Proficiency across core modules: Inventory, Purchasing, Sales, Financials, and CRM
• Experience with SAP B1 queries, formatted searches, and Crystal Reports
• Familiarity with SAP B1 Service Layer or DI API for integrations
• Experience with multi-entity or multi-currency environments

eCommerce Platforms (Required)

• Working knowledge of BigCommerce platform administration and configuration
• Experience with Magento (Adobe Commerce) including catalog, order management, and admin configuration
• Understanding of eCommerce integration patterns (API, middleware, connector tools)
• Ability to troubleshoot product sync, order flow, and inventory issues across platforms

Systems & Technical

• Experience administering ERP-to-eCommerce integrations
• Familiarity with SQL or SAP B1 query tools for reporting and data extraction
• Understanding of REST APIs and how integrations are structured and maintained
• Comfort working in Windows-based server environments
• Proficiency in Excel for data review, import preparation, and reconciliation

IT Generalist Exposure (Preferred, for Backup Coverage)

• Hands-on IT generalist experience - networking, servers, endpoint support, identity and access management
• Exposure to, or willingness to learn, bWeb, LISA, or similar ERP/warehouse systems
• Comfort serving as backup across a second technical domain rather than a single specialist track

Professional Competencies

• Strong attention to detail - you catch things others miss
• Methodical approach to troubleshooting: you document as you go
• Ability to manage multiple systems and priorities without losing accuracy
• Clear written and verbal communication when translating technical issues for non-technical teams
• Comfortable working independently with a high degree of ownership, * 2+ years of hands-on SAP Business One administration experience required
• Experience with BigCommerce and/or Magento platform administration required
• Strong understanding of ERP-to-eCommerce integration workflows
• Experience in distribution, wholesale, or product-based businesses preferred
• Bachelor’s degree in Information Systems, Business, or a related field preferred
• SAP Business One certification is a plus

Pulled from the full job description

• 401(k)
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule

Vision: North America’s most trusted outfitter for forestry and tree care professionals.

Mission: We serve forestry and tree care professionals with reliable, high-quality solutions delivered on time and strengthened through committed partnerships.