IT Applications Analyst

Larbey Evans

London, UK

14 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

£50,000.0 - £55,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Software Applications Application Performance Management Cloud Computing Configuration Management Cyber Security Information Systems Monitoring of Systems Identity and Access Management Information Technology Operations Python (Programming Language) Windows PowerShell Software Vulnerability Management

+5 more

Scripting Enterprise Software Applications Information Technology Patch Management Servicenow

Job description

Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures
Manage user access controls, including provisioning, de-provisioning, and access reviews
Monitor system health and performance; initiate health checks and proactively remediate issues
Respond to and resolve incidents and service requests in line with SLAs
Provide break/fix troubleshooting and root cause analysis across supported systems
Collaborate with infrastructure teams to support system scalability and optimization
Facilitate alignment between delivery teams and Information Security, Infrastructure
Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications

Requirements

3+ years’ experience in enterprise application support or IT operations within a law firm
Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools
Understanding of access management, patch management, and vulnerability remediation processes
Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management)
Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)