AVIXA Certified Technology Specialist

Operations ServiceNow, Cisco WebEx Communication Lifting Ability Customer Service Business Metrics Corporate Finance Video Conferencing Peripheral Devices Performance Metric Business Valuation Inventory Management Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation Polycom (Video Conferencing) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) AVIXA Certified Technology Specialist, General Duties * Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals. * Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings. * Own pre-meeting AV checks for high-profile events as well as for VIP / executive video meetings. * Assist with the scheduling of AV support for high-profile events as well as for VIP / executive meetings. * Ability to troubleshoot, upgrade and /or replace AV components. * A clear understanding of audio-visual signal flow troubleshooting. * General understanding of industry leading vendor equipment. * Ability to coordinate external vendor support when required. * Complete familiarity with-and adherence to-standard business practices and procedures. * Fully meet key support performance metrics and SLA’s. * Familiarity with Service now ticketing. * Consult, manage, and possibly lead client pitch expectations and technology support. * Strong understanding of Crestron, Poly and Cisco AV endpoints. * Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms. * Live event production and support experience. * Consistent and accurate AV inventory management * Real time communication of any high-profile event issue, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs AV Concierge Support TEKsystems

New York, NY*On-Site

Scheduling Operations ServiceNow Cisco WebEx Communication Lifting Ability Customer Service Business Metrics Corporate Finance Video Conferencing Peripheral Devices Performance Metric Business Valuation Inventory Management Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation Polycom (Video Conferencing) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) AVIXA Certified Technology Specialist +0 AV Service Technician - Crestron - North New Jersey Area TEKsystems

Newark, NJ*Remote

Research Debugging Operations Multimeters Lifting Ability Digital Signage Control Systems Display Devices Customer Service Technical Issues Video Conferencing Business Valuation Wide Area Networks Category 6 Cabling Good Driving Record Local Area Networks Full Stack Development Valid Driver’s License Crestron (A/V Systems) Artificial Intelligence Business Transformation Audio-Visual Technology Field Service Management Digital Signal Processing Troubleshooting (Problem Solving) AVIXA Certified Technology Specialist +0 Login | JoinContact

Troubleshooting, audiovisual, Customer service, Technical support, CISCO, AV codec, Hardware support, Video conferencing, Cabling, Installation, Audio, Polycom

Top Skills Details

Troubleshooting,audiovisual,Customer service,Technical support,CISCO,AV codec

Additional Skills & Qualifications

This resource should needs corporate AV experience. * Exemplary communication and follow-up skills. * Ability to work well individually or in a team setting. * Outstanding customer service and the ability to build working relationships with business stakeholders. * Industry Certification (preferred) * Certified Technology Specialist - CTS * Looking for a candidate with three high-level skills: 1. Doer - Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events. 2. Thinker - Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders. 3. Relationship Builder - Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens. Physical Demands: * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. * Physically able to talk on the phone and input data simultaneously. * Ability to lift or move 40 lbs. or greater. * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.