INSTRUCTIONAL TECHNOLOGY SUPPORT SPECIALIST

Responsible for providing and coordinating advanced technical instructional support to faculty and students on issues directly related to the institution’s learning management system and all related instructional technologies. Description of Duties

• Provides advanced technical support to faculty and students for traditional, online and hybrid teaching and learning tools such as the institution’s learning management system and related instructional technologies such as web conferencing, course content creation, lecture capture and anti-plagiarism technologies for on-line assessment.
• Develops and implements procedures, processes, and controls for the provision of end-user support related to instructional technologies.
• Installs, configures, and maintains instructional software and courseware, as well as troubleshoot problems with computer hardware and peripherals of COLTT instructional technology staff.
• Documents help desk standards and procedures in accordance with online learning and information resources standards. Ensures that all digital content provided meets accessibility standards.
• Develops and provides trainings, consultation, and support for learning instructional technology tools for program needs.
• Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning.
• Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies.
• Interfaces with outside vendors and agencies as they relate to the responsibilities and user support associated with this position.
• Collaborates with the learning management system development staff, designer/developers in the setup, integration and performance monitoring of the university’s learning management system and related instructional technologies.
• Facilitates information sessions and presentations such as in student orientations to publicize and educate students about instructional support services provided by the department.
• Develops and presents E-Learning strategies utilized by UTRGV at conferences to various audiences.
• May generate reports as needed for upper management.
• Keeps abreast with instructional technology development trends, federal accessibility standards, and innovative technology applications.
• Performs other duties as assigned.

Supervision Received General supervision from assigned supervisor. Supervision Given Direct supervision of assigned support staff. Required Education Bachelor’s degree in Computer Science, Computer Information Systems, or a closely related field from an accredited university. Preferred Education N/A Licenses/Certifications None.

Two (2) years of experience in information technology and or computer end-user support. Preferred Experience Familiar with database administration. Knowledge of Banner Student Information System. Hands-on experience with Learning Management Systems administration and integration. Experience obtained in a higher-education setting. Equipment Skilled in Adobe Creative Suite, Microsoft Windows and Office utilization and troubleshooting, and skilled in the transfer, editing, converting, storing, and streaming of digital video and audio. Standard office equipment. Working Conditions Needs to be able to successfully perform all required duties. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment. Other May be required to work night and/ or weekends. Some travel might be required. Must be able to work independently, as part of a team or as a leader of a group. Display exceptional troubleshooting, debugging, and problem-solving skills with high level of attention to detail., To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position., + High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
• Bachelors Degree from an accredited university
• Masters Degree from an accredited university
• Ph. D. or other terminal degree from an accredited university
• None of the above 4. * Please provide the field of study for your education: (Open Ended Question)

1. • Please indicate the number of years of work experience you have directly related to the position in which you are applying for: + Less than 1 year + 1 year + 2 years + 3 years + 4 years + 5 years + 6 years + 7 years + 8 years + 9 years + 10 years + Over 10 years
2. • Do you meet the minimum requirements for this position?

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to Applicants Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth Gender *Ethnicity/Race, 3. Curriculum Vitae

1. Unofficial Transcripts
2. Reference Letter 1
3. Reference Letter 2
4. Reference Letter 3
5. Certifications and Licenses
6. Training Certificates
7. Other Document
8. List of 3 References
9. Unofficial Transcripts 2
10. Unofficial Transcripts 3
11. Letter of Interest
12. Unofficial Graduate Transcripts
13. Additional Document

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development . Quick Link https://careers.utrgv.edu/postings/51937

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. • Are you a current UTRGV employee? + Yes + No
2. • Are you now, or previously, employed by The University of Texas System or any of its institutions? + Yes - I currently am employed by the UT System or its institutions + Yes - I have previously been employed by the UT System or its institutions + No - I have never been employed by the UT System or its institutions
3. • Please select your highest level of completed education. + 6th grade education