Systems Administrator

Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You’ll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork., * Administer Gong and NICE Nexidia platforms end-to-end

• Manage user access, licenses, permissions, and roles
• Oversee system integrations and troubleshoot API issues
• Configure dashboards, call filters, trackers, and workflows
• Collaborate with cross-functional teams to align platform functionality with business objectives
• Create scalable processes for scorecards, coaching workflows, and rep performance analytics
• Utilize platform insights to support onboarding, training, and compliance
• Maintain documentation and enforce governance best practices
• Assist in tool evaluations, upgrades, migrations, and UAT activities
• Define KPIs to measure platform impact and usage

• 2+ years managing an app with 500+ active users
• 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
• Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
• Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
• Experience with integrations between Gong/Nexidia and Salesforce
• Knowledge of JIRA-based documentation and ticketing

Nice-to-Have Skills

• Understanding of sentiment analysis, QA frameworks, and transcription tech
• Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
• Experience with low/no-code automation using Postman, Zapier, Workato
• Familiarity with AWS Bedrock / Connect
• Agile methodology experience (Scrum, Kanban)
• Background in Network Engineering or Citrix environments

Education & Certifications

• High School diploma
• Bachelor’s degree in IT, Computer Science, Business Information Systems, or relevant experience

Preferred Certifications:

• Gong Revenue Intelligence Admin or Enablement
• Salesforce Administrator
• Gainsight NXT Admin
• Google Data Analytics / Tableau Desktop Specialist
• ITIL Foundation
• AWS Certified Cloud Practitioner