IT Manager

At KeolisAmey Docklands (KAD), we operate and maintain the Docklands Light Railway (DLR), delivering a safe, reliable and high-performing railway for millions of passengers every year. We’re looking for an experienced IT Manager to lead the delivery, performance and continuous improvement of our IT services, ensuring the technology that supports our business and railway operations remains secure, resilient and fit for the future., Reporting to the Head of IT & Information Security, you’ll lead the operational delivery of IT services across KAD, ensuring infrastructure, systems and support services enable the safe and reliable operation of the DLR network.You’ll act as the senior operational IT lead, overseeing service delivery, cyber security controls, supplier performance, infrastructure resilience and IT governance.You’ll work closely with stakeholders across the business, Keolis Group IT teams, Transport for London (TfL) and external suppliers to ensure IT services are aligned to operational requirements, regulatory obligations and industry best practice. You’ll also support digital transformation initiatives, technology projects and continuous improvement across the organisation., * Lead KAD’s IT service delivery function, including Service Desk, infrastructure and business systems.

• Act as the senior escalation point for IT incidents, service disruptions and operational issues.
• Ensure IT services meet availability, reliability, performance and security requirements.
• Maintain and improve IT Service Management processes aligned to ITIL principles.
• Manage IT assets, procurement activities, suppliers, contracts and service level agreements.
• Lead infrastructure upgrades, system migrations and technology improvement projects.
• Support cyber security governance, vulnerability management, disaster recovery and business continuity activities.
• Ensure compliance with internal governance requirements, franchise obligations and audit standards.
• Work closely with Information Security teams to maintain robust security controls across IT systems.
• Lead, coach and develop the IT team.

• Degree in an IT-related discipline or equivalent professional experience.
• Minimum 6+ years’ experience in IT service delivery environments, including team leadership responsibilities.
• ITIL Foundation certification (or higher) or equivalent IT Service Management qualification.
• Significant experience managing IT services within a regulated, operationally critical or complex environment.
• Experience managing third-party suppliers, service contracts and service level agreements.
• Strong knowledge of Microsoft 365, Intune/MDM, networking and cloud platforms such as Azure and/or AWS.
• Experience delivering IT projects, service improvements, infrastructure upgrades or migrations.
• Strong understanding of cyber security principles, governance and risk management.
• Excellent stakeholder management, communication and problem-solving skills.
• Experience leading and developing technical support or service delivery teams., * Microsoft technical certifications.
• Experience within the rail, transport, infrastructure or wider safety-critical sector.
• Knowledge of Operational Technology (OT) systems.
• PRINCE2 or equivalent project management qualification.
• Experience supporting ISO 27001, NIS or similar governance frameworks.

We are committed to building a diverse workforce and particularly encourage applications from women, people from ethnically diverse backgrounds, disabled people, LGBTQ+ candidates and individuals from other underrepresented groups.Please note: If you are successful and offered the role, you will be required to undergo a