IT Assistant

This role offers a fantastic opportunity to take ownership of the IT function, supporting across two offices. You will be responsible for day-to-day IT system, software, and hardware support, IT inductions, and home-working setups. This role is ideal for someone with a strong work ethic, excellent organisational skills, and a passion for providing exceptional client service.

Day-to-day of the role:

• Monitor and file IT tickets, ensuring they are resolved in line with service level expectations and escalating when required.
• Respond to and resolve internal IT issues, prioritising as necessary.
• Support the use of internal software/systems, including license management for tools like MS Teams, Zoom, and CoPilot.
• Organise equipment supplies and deliveries, overseeing inventory of new and existing kit.
• Provide mobile device maintenance and support, liaising with third-party support providers.
• Assist with IT projects and system/equipment updates, including monitoring and testing.
• Liaise with external IT support providers and organise third-party engineers when on-site.
• Manage IT tasks for new starters and leavers, including on-site setups.
• Support training on systems/software and develop User Guides as needed.
• Provide IT support for company events and presentations.

• 1+ years’ experience in a similar IT support role.
• Experience in IT support, managing third parties, internal communication, and implementing software updates in a similar-sized business.
• Excellent problem-solving skills with a hands-on, solution-focused approach.
• High-quality written and verbal communication skills, with a respect for confidentiality.
• Flexibility to work across both offices and potentially outside normal office hours.