It Operations Engineer

About UsAdragos Pharma is one of the fastest-growing CDMOs in Europe.Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.Our OfferAdragos Pharma is building a best?in?class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.We have acquired several sites across Europe and Asia and continue to grow.The global IT function plays a key role in enabling this growth by providing reliable, secure and standardised IT services across the group.For our team in Barcelona we are looking for a motivated, structured and hands?on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardisation and professionalisation of our global IT landscape.What We OfferIn this responsible and hands?on role you will:also get the opportunity to actively support and improve global IT processes and standardsgain exposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicswork in close collaboration with international stakeholders and local IT teams across our sitesexperience the open, collegial and professional team atmospherebenefit from flexible working hours and the possibility to work from homeengage in regular exchange with international colleagues and cross?functional teamsThe position is based in Barcelona and offers a hybrid working model that combines regular office presence with home office.Your MissionSupport the day?to?day operations of our global IT environment, focusing on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.Your Responsibilities Will Includesupport global user onboarding, offboarding and access changes across the Adragos Group;administer Microsoft 365 users, groups, shared mailboxes and distribution lists;support Microsoft licence assignments, clean?up activities and basic cost control;maintain access?related documentation, standard operating procedures and support the standardisation of joiner, mover and leaver processes across sites;support daily Microsoft 365 administration and operational IT requests;assist with endpoint management via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues;support deployment tracking for security tools and corporate applications;act as L1/L2 support for corporate IT tickets and selected global escalations;perform first?level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms;escalate relevant findings to the senior global system administrator and external cybersecurity providers where required;track remediation actions and follow up with local IT teams when needed;monitor and maintain the corporate IT ticket queue, improve ticket quality, categorisation and routing, and support local IT teams with correct ticket handling and escalation discipline;maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities;draft and maintain IT procedures, technical documentation, checklists and network/service overviews;support documentation required for regulated pharmaceutical environments, including change?control evidence where applicable;help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date;support the senior global system administrator in selected infrastructure and cloud topics;assist with Microsoft Azure operational tasks under supervision;support basic hybrid infrastructure activities, including Windows Server, Active Directory and network?related documentation;participate in infrastructure projects as operational support, while not acting as the primary architect.Your ProfileWe are looking for an individual with a solid IT operations background who wants to develop further in a growing international environment.You Bring2-4 years of experience in IT operations, systems administration, endpoint management or L2 support;experience with Microsoft 365 administration;a basic understanding of Microsoft Entra ID and/or Active Directory;a good understanding of Windows *** and standard workplace support;a basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing;experience working with ticketing systems;the ability to follow structured processes and document work clearly;hands?on, service?oriented and reliable working style;strong analytical thinking and the ability to identify recurring issues and improvement opportunities;excellent communication skills with different stakeholders, including local IT teams, end users and external providers;a structured, careful and solution?oriented mindset;a high level of ownership and willingness to take responsibility for tasks;fluency in English.Spanish language skills are an advantage.German language skills are a plus, but not mandatory.In Addition, The Following Qualifications Would Be Beneficialexperience with Microsoft Intune;basic exposure to Microsoft Azure;basic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination;experience with Microsoft Defender or similar security tooling;experience in regulated environments such as pharma, life sciences, ISO *** or GxP;basic scripting or automation experience;foundational certifications such as MS?900, AZ?900, SC?900, CompTIA Network+ or Security+.Why AdragosAt Adragos you have the opportunity to do more than simply support existing IT operations.You can actively contribute to building a more standardised, secure and scalable global IT environment, working in an international setting close to operational decision?making and with direct impact on the quality, security and efficiency of our IT services across the group.xqbhyrx If you enjoy taking ownership, working in a structured and service?oriented way, and being part of a motivated team in a growing international company, we look forward to receiving your application.#J-*****-Ljbffr

date;support the senior global system administrator in selected infrastructure and cloud topics;assist with Microsoft Azure operational tasks under supervision;support basic hybrid infrastructure activities, including Windows Server, Active Directory and network?related documentation;participate in infrastructure projects as operational support, while not acting as the primary architect.Your ProfileWe are looking for an individual with a solid IT operations background who wants to develop further in a growing international environment.You Bring2-4 years of experience in IT operations, systems administration, endpoint management or L2 support;experience with Microsoft 365 administration;a basic understanding of Microsoft Entra ID and/or Active Directory;a good understanding of Windows *** and standard workplace support;a basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing;experience working with ticketing systems;the ability to follow structured processes and document work clearly;hands?on, service?oriented and reliable working style;strong analytical thinking and the ability to identify recurring issues and improvement opportunities;excellent communication skills with different stakeholders, including local IT teams, end users and external providers;a structured, careful and solution?oriented mindset;a high level of ownership and willingness to take responsibility for tasks;fluency in English.Spanish language skills are an advantage. German language skills are a plus, but not mandatory.In Addition, The Following Qualifications Would Be Beneficialexperience with Microsoft Intune;basic exposure to Microsoft Azure;basic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination;experience with Microsoft Defender or similar security tooling;experience in regulated environments such as pharma, life sciences, ISO *** or GxP;basic scripting or automation experience;foundational certifications such as MS?900, AZ?900, SC?900, CompTIA Network+ or Security+. Why AdragosAt Adragos you have the opportunity to do more than simply support existing IT operations. You can actively contribute to building a more standardised, secure and scalable global IT environment, working in an international setting close to operational decision?making and with direct impact on the quality, security and efficiency of our IT services across the group. xqbhyrx If you enjoy taking ownership, working in a structured and service?oriented way, and being part of a motivated team in a growing international company, we look forward to receiving your application.