Care Transition Manager

As a Care Transition Manager, you will build and maintain referral partnerships, guide families through senior care placement decisions, and provide hands-on support throughout the transition process. This role combines community outreach, client advocacy, and ongoing case management., * Identify and cultivate referral partnerships with hospitals, rehabilitation facilities, physicians’ offices, senior communities, home health agencies, hospice organizations, and other related professionals.

• Meet regularly with social workers, discharge planners, and healthcare professionals who assist seniors transitioning from home or healthcare settings.
• Attend networking events and community functions to build reciprocal referral relationships and identify valuable resources for clients and families.
• Represent CarePatrol professionally within the community while promoting our mission and services.

Client Support & Advising

• Conduct in-depth care discovery meetings with seniors and their families.
• Assess client needs and provide guidance regarding appropriate care options.
• Schedule and conduct tours of senior living communities and care homes.
• Support families throughout the placement process, helping minimize stress and confusion.
• Maintain consistent follow-up communication with families and referral partners to ensure a smooth transition and positive outcomes.

Administrative & Team Participation

• Accurately document referrals, client interactions, and outcomes within the company database.
• Utilize task management systems to ensure timely follow-up and completion of responsibilities.
• Participate in weekly team meetings and individual one-on-one meetings.
• Perform additional duties and special projects as mutually agreed upon.

We are seeking a dedicated, compassionate, and relationship-driven professional to join our growing team. A clinical background is a plus, and experience in marketing, networking, and relationship building is strongly preferred., * Minimum of one year of experience working with seniors or within the senior care industry.

• Knowledge of Medicaid Waiver programs and VA Aid & Attendance benefits.
• Familiarity with senior living communities and adult foster care homes within the Western/ Mid-Michigan territory.
• Experience in marketing, networking, business development, or relationship management.
• Clinical background preferred but not required.

Skills & Attributes

• Compassionate, client-centered approach.
• Excellent interpersonal and relationship-building abilities.
• Ability to guide families through complex and emotional decisions with professionalism and empathy.
• Strong organizational and time-management skills.
• Exceptional follow-up and communication skills.
• Proficiency with Google Workspace (Gmail, Calendar, Drive, Docs, and Sheets).
• Ability to work independently while contributing positively to a collaborative team environment.

5960 Tahoe Drive SE, Grand Rapids, MI 49546 Hybrid work $60,000 - $90,000 a year - Full-time, Pulled from the full job description

• Mileage reimbursement
• Continuing education credits
• Retirement plan
• Paid time off
• Life insurance
• Flexible schedule, $60,000 - $90,000 a year - Full-time salary and commission based, * Mileage reimbursement
• Continuing education credits
• Retirement plan
• Paid time off
• Life insurance
• Flexible schedule